Tay Johnson

Delivered packages and goods to customers in a timely and efficient manner Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions Ensured the safe handling and transportation of fragile or perishable items Adhered to all traffic laws and regulations while operating company vehicles

Provided safe mobility support to help patients move around personal and public spaces. Prepared reports. kept investigation records and maintained all case-related paperwork Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations

Provides assistance to CSRs through team chats, hands on or phones Provide uptraining/feedback to CSRs to help them resolve escalated issues before requesting a supervisor Negotiated payment plans with patients who were unable to pay their full balance upfront Trained new team members on medical billing software systems, policies, and procedures Ensured compliance with HIPAA regulations when handling sensitive patient information during the billing process

Set up machines (calibration, cleaning etc.) Inspect parts with precision and measuring tools. Feed raw material or parts to semi-automated machines.

Fielded customer complaints and queries, fast-tracking for problem resolution. Made outbound calls to obtain account information. Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions