tawana phillips

Answers inquiries from providers regarding claims, eligibility, covered benefits, authorizations, pharmacy and vision related matters. Assist providers regarding website registration and navigation. Document all activities for quality and metrics reporting through CRM application. Work with other departments on necessary tasks.

Prepare food neatly, acuretely and in a timely manner. Clean as directed. Greet guests and prepares their orders. Understands and adheres to all quality standards, formulas, and procedures as outlined in the operations manual. Accounts for all forms of money. Maintains professional appearance and grooming standards.

I received incoming calls. I reviewed job seeker's profiles. I assisted with customization of their job search preferences. Match them with other services we offer.

Drives vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride. Park vehicles at loading areas so that passengers can board. Advise passengers to be seated and orderly while on vehicles. Inspect vehicles (pre-trip), and check gas, tires, lift, prior to departure. Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.

Contact new or existing customers to discuss how specific products or services can meet their needs. Maintain customer records, using automated systems. Answer customers’ questions about products, prices, availability, or credit terms. Select or assist customers in selecting products based on customer needs, product specifications and applicable regulations.

Provide up-to-date order status to the customer. Edit or change an existing customer order. Provide the customer with accurate policy and procedure information. Work with the customer and appropriate parties to resolve payment issues. Escalate issues through the proper channels. Review financial transaction processing (credit cards, loans & cash), billing inquiries, returns, exchanges, and tracking shipments. All other post-sales activities and problem solving. Provide consultative solutions to customers based on their needs, following the Apple Online Store Customer Engagement model. Understand how to leverage multiple sources of information to stay current on product features and technology changes. Understand how to appropriately set customers expectations after they have placed their order, e.g., what happens next, to ensure a favorable end-to-end purchase experience. Enter new Sales orders into the appropriate system(s) accurately. Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.

Serve as secretary to the assigned educators; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records. Maintain appointment calendar, schedule appointments, conferences, and meetings. Receive, route, sort, and process mail. Operate standard office equipment to include word-processing and data processing equipment, copiers, laminators, etc. Maintain confidential information of office related information. Attend in-services training to improve skills and knowledge of office work. Comply with and support school and division regulations and policies.

Switchboard operator, heavy inbound calls. Check in and out patients, schedule patients for follow up appointments and outpatient procedures. Obtained balances and co-pays. Verified insurance and personal information. Data entry, purging charts, medical recorded organizing, general office duties.

Answer all incoming calls from providers while ensuring a high level of customer service and maximizing productivity with minimum downtime. Responsible for the intake, verification, documentation, and communication of information received via telephone and/or fax that pertains to the pre-certification of inpatient and out-patient medical services.

Answer all incoming calls for dispatch and medical records. Create all appointments for X-Ray X-Press in Dispatch scheduling program. Perform QA on Verified order entries making sure all exams are being read in a timely fashion

Manage multiple duties at a time. Deliver exceptional client service via telephone. Conduct detailed research and address customer inquires. Provide quality service by comprehending procedures and continued product knowledge. Enter data and customer service work on a daily routine basis. Prepare activity reports to track performance across our customer base. Track issues, and ensure timely delivery of solutions from support teams. Complete other duties as assigned

Support customers with a broad range of requests including but not limited to: mobile device issues, ordering new phone services, and changing features. Fulfill client requests submitted through Tangoe’s internal portal such as: order support, service number moves, and usage and billing reports. Meet or exceed established activity goals; 20 calls per day, 50 emails per week.

Professionally handled high volume incoming calls from Humana Pharmacy clients regarding products and services. Gathered customer information access and fulfill customers needs. Educated customers where applicable regarding products and services. Resolve customers issues with one call resolution. Met or exceeded company metrics.

Provide exceptional customer service with assisting NetSpend cardholders in an inbound call center environment, utilize computer interface to access and navigate cardholders account, multi-task and problem solve while meeting high standards of excellence in empathy, quality service and productivity. Assisted email correspondence team with request via email.

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned.

Receives requests by telephone regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Performs telephone interviews with clients. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.