tiago ferreira

technical support engineer

About

Technical Support Specialist @ JATO Dynamics

Country

sweden

City

stockholm

Industry

information technology and services

Skill

sql, linux, java, javascript, technical support, postgresql, mysql, python, programming, agile methodologies, json, r, databases, powershell, unix, communication, problem solving, teamwork, software documentation, cascading style sheets, html5, git, ruby on rails, software as a service, english, spanish, portuguese, react.js, reasoning skills, interpersonal skills, web technologies, github, web applications, written communication, interpersonal communication, responsive web design, ecmascript, apis, microsoft sql server, help desk support, xml, html, microsoft office, c, windows, microsoft excel, microsoft outlook, information technology, computer hardware, servers, windows 7, networking, customer support, troubleshooting, microsoft windows, software asset management, remote troubleshooting, mac and pc platforms

Experience

product support engineer

&frankly

2019-2 - 2019-7 · 6 mos

At &frankly I provided second line support to an innovative tool that measures and triggers employee engagement. Besides regular support tasks, I was also responsible for the support tool and processes but also to extract relevant data that can present better insights for the CSM and Product teams.

technical support engineer

snow software

2017-9 - 2019-1 · 1 yr 5 mos

At Snow, I worked in a global second line support team composed of 12 agents, responsible for escalated situations coming from regional support lines. At this experience, I had to troubleshoot Windows, MacOS, Linux and Unix agent installations, dependencies and data gathered by them. It was also required to understand and troubleshoot the communication between the agents, or clients, and the Inventory server. Finally, there were some processes in place to guarantee data integrity so that the Snow License Manager could be feed with the correct data.

customer support specialist

jato dynamics

2016-1 - 2017-7 · 1 yr 7 mos

I provided support to an automotive BI tool in the Spanish and Portuguese markets. Regular tasks involved remote installations and configurations of the software, coordinate and advise on database and API integrations, data integrity checks upon clients request and automation of most used reports.

frontend developer

technigo

2019-10 - Present · 6 yrs 11 mos

technical support engineer

tink ab

2019-9 - Present · 7 yrs

service desk technician

cgi

2012-3 - 2014-2 · 2 yrs

trainee

movvo

2012-1 - 2012-7 · 7 mos

operations support specialist

nec

2015-3 - 2016-1 · 11 mos

* Provide technical support to daily plant operations to ensure safety and efficiency. * Implement process improvements to improve production safety and quality. * Perform routine inspections to identify any malfunctions and replacements. * Monitor production operations to identify dangerous and hazardous conditions. * Provide cost-effective solutions for optimal production operations. * Analyze and diagnose production problems in a timely manner. * Maintain complete documentations of production maintenance and repair works.