Tatu Ajizah

1. Manage end-to-end sales pipeline, handling leads from the Digital Marketing team while also actively hunting new customers through platform prospecting and direct visits. 2. Close 5+ new customers and manage 5+ existing accounts monthly, owning the full sales cycle from qualification through pressproof and mass production approval. 3. Serve as primary point of contact for 30+ monthly customer conversations via WhatsApp Business and phone — including inquiries, order updates, and after-sales support — ensuring responsive and consultative service. 4. Prepare commercial documents (RFQs, quotations, proforma invoices, internal memos) to support fast and accurate deal closure. 5. Maintain and update CRM/database records, ensuring accurate tracking of leads, conversations, and follow-up progress. 6. Compile weekly and monthly sales reports, tracking conversion rates and customer engagement performance across new and existing accounts.

1. Managed 100+ concurrent client engagements, coordinating deadlines, revisions, and deliverables across multiple academic projects simultaneously. 2. Ensured all documents met strict institutional formatting standards (margins, pagination, citation structure), demonstrating strong attention to detail and document accuracy. 3. Maintained consistent, professional communication with clients throughout each project lifecycle, from initial briefing to final delivery. 4. Organized and structured large volumes of documentation and references, keeping projects traceable and on schedule. 5. Applied structured research and analytical tools (SPSS, SmartPLS, EViews, Mendeley, Google Scholar, Microsoft Office, and Canva) to support data-driven academic outputs.

1. Managed and validated 2,000+ leads across multiple categories, ensuring accurate and up-to-date data input into internal systems. 2. Sourced and structured 1,000+ leads from diverse channels — including 300+ KOL/influencer leads segmented by niche and 700+ Shopee marketplace leads with full PIC and order details. 3. Applied data scraping and semi-automated tools to streamline lead collection across sectors, including finance and marketplace data. 4. Performed routine data validation and cleaning to maintain database accuracy and eliminate duplication. 5. Collaborated with marketing and sales teams to ensure lead readiness for campaign execution and nurturing workflows, while maintaining strict data confidentiality.

1. Led daily operations of an online skincare business, from product strategy to fulfillment — achieving 100+ units sold in one month and 250+ units within two months. 2. Formulated and executed integrated marketing strategies (social media content, advertising, promotions) to strengthen product-market fit and drive customer engagement. 3. Conducted product and pricing analysis using the 4P framework, combined with market research and consumer trend tracking to guide business decisions. 4. Delivered end-to-end customer service across WhatsApp, Instagram, and e-commerce platforms, from inquiry to order fulfillment. 5. Managed product packaging, quality control, and shipping to ensure timely delivery and customer satisfaction.

1. Calendar & Travel Management: Coordinated the superior's daily agenda end-to-end, including meeting schedules, business trips, hotel bookings, and transportation arrangements. 2. Meeting Coordination: Scheduled and arranged internal/external meetings, prepared meeting rooms and materials, and ensured timely follow-ups on action items. 3. Correspondence & Confidentiality: Drafted and handled incoming/outgoing emails, letters, and memos on behalf of the superior, while maintaining strict discretion with sensitive company information and personnel files. 4. Administrative & Team Support: Provided cross-department support including data entry, presentation preparation, and basic HR documentation. 5. Visitor Management: Welcomed guests and clients professionally, ensuring all front-desk interactions reflected a positive company image. 6. Deadline & Task Management: Monitored critical deadlines, proactively reminded the superior and teams of follow-ups, and assisted in prioritizing daily tasks for effective workflow management.