Tatiana Campos Medrano

HR Operations Administrator supporting employee onboarding and HR lifecycle processes across the United States and Costa Rica. • Manage onboarding processes including documentation verification and background checks • Process employee lifecycle transactions such as promotions, contractor setup and terminations • Maintain compliant employee files and HR documentation • Process HR transactions and employee updates in Workday • Coordinate HR requests and workflows through Jira ticketing systems • Conduct onboarding sessions for new hires and guide them through HR documentation • Support payroll processes and benefits documentation • Maintain SOPs and HR documentation processes

Process Lead responsible for managing onboarding support teams and global hiring operations. • Led teams of up to 30 associates supporting onboarding operations across LATAM and EMEA • Conducted coaching sessions, mentoring and performance reviews • Monitored hiring metrics and operational reports • Developed SOPs and training materials • Implemented process improvements to increase operational efficiency • Coordinated with HR teams and hiring managers across multiple regions

Supported global onboarding operations and HR request management across LATAM and EMEA regions. • Managed HR requests and onboarding cases through internal ticketing systems • Supported high-volume onboarding operations using HR systems and documentation workflows • Coordinated onboarding initiatives for hiring waves of up to 300 employees • Provided guidance to stakeholders regarding HR policies and documentation requirements • Created SOPs and internal training documentation for HR processes

HR onboarding support specialist managing pre-employment screening and documentation verification processes. • Managed background screening and compliance documentation for new hires • Reviewed employment eligibility documentation • Investigated discrepancies across HR systems • Provided communication and onboarding support to candidates • Generated screening reports and maintained documentation compliance