Tasnim P.

• Supported daily operations of Uber’s flagship in-person support centre in Canada • Managed team of 15 Uber Experts • Supported the daily operations through operational oversight and analysis • Handled escalations of more difficult support interactions • Managed scheduling, attendance, and general administration of Uber Experts

• Managed 15 person sales team • Analyzed and prioritized market growth areas • Developed sales operations procedures and Playbooks • Prepared content and ran weekly team meetings to align goals and recognize accomplishments • Personalized coaching to ensure high standard of performance Selected Accomplishments: Executed CRM transition, developing it and conducting in-depth training sessions with sales team; developed and met sales targets to enable the launch of UberEATS in four cities; represented UberEATS with top 500 global restaurant groups at largest industry trade show; recruited and developed talent to grow team to 15 members

• Developed and executed delivery logistics processes for driver partners at distribution sites • Liaised between UberEATS Operations team and Partners to maintain service efficiency • Engaged in market entry methods by successfully promoting launch product and cultivating relationships with partners; fostering growth of the platform within the food delivery sphere • Conducted in-person visits to restaurant partners, providing platform and mobile app training • Developed lead generation processes to search for and qualify potential restaurant partners for sales team to contact Selected Accomplishments: Was one of the initial five members of the first global launch city sales team of the UberEATS platform; key contributor to writing sales scripts and and UberEverything Sales Playbook, utilized in 15+ cities worldwide

• Examined large data sets to identify spatial clusters and patterns that exist; created visual representations of the data using mapping software • Updated work spaces used in risk and location management for Canadian regions • Assisted in the development of a model to determine optimal service boundaries for Genworth's Canadian coverage

• Facilitated discussions in weekly practical sessions to groups of up to 30 students • Invigilated and graded examinations and written assignments completed by students • Provided guidance and support to students during office hours, regarding coursework and related assignments to be completed • Managed students on field trips throughout the GTA and lead activities as an extension to subject matter covered in class

• Manipulated data and performed analysis using ArcGIS and ArcGIS Online • Obtained data from DMTI Spatial to create maps for use by students in a variety of courses • Generated maps, using census data and other online resources, for the creation of an online database to be implemented by the university

• Used ArcGIS to create thematic maps depicting West Nile Virus traps in proximity to various institutions within Peel Region, which was later used for location analysis • Created an electronic distribution database to notify institutions in the proximity of WNV traps, should a trap be found to contain the virus • Updated messaging system to improve efficiency and scope of notification throughout the Region

Student of the MA program offered by Berlin's Institute of Cultural Diplomacy, and Hochschule Furtwangen University. The program specialises in an interdisciplinary understanding of contemporary issues in international relations and cultural diplomacy around the world, as well an exploration into the history and framework of international relations theories.