tasneem kadar

*  Handling both inbound & outbound processes of the clients as per specific project requirements. *  Lead generation for clients’ business process as per quality parameters and company guidelines. *  Target realization and fulfillment on a daily basis. *  In charge of Verification to meet the necessary quality parameters of the escalated calls of the fellow team members. *  To constantly build qualitative prospects’ database for the company by extensive usage of internet explored workflow of different Insurance companies of U.S through ‘Google Search’. *  Building user Manuals for Top listed Insurance Companies of U.S.

* Collection Manager * As a Team Manager I was responsible for the following – *  Managing SMB/LE cooperate team (Small& Medium, Healthcare,G500) of Dell US Collections. *  Driving a portfolio of $280 M of SMB segment of USA Collection on quarterly basis. *  Managing a team of 18 collectors including 2 Group Lead. *  Projections for CCC.(Liquidity Cash) *  Performance appraisal for team member on yearly basis. * Support and generate ideas on reduction of Bad Debt Write off *  Ensure bottom quartile performers are managed in an effective way. * Upscale Key talent (direct reports) through cross functional projects/assignments. * 3rdParty Recovery Manager * As a TPA Manager I was responsible for the following *  Manage Pre-litigation/Post litigation accounts effectively and working with 3rd party agencies to recovery on the accounts placed with the legal teams. *  Supporting internal credit team to report D&B monthly basics. *  Assist in monitoring collection agency processes to ensure smooth workflow.