Tashima Cambran

Sr. CEC Project Manager @ Marriott International

About

With over 10 years in the luxury hospitality industry across the Marriott International organization, including The Ritz-Carlton and other boutique properties, I've built my career on transforming guest experiences and organizational cultures. As a Senior Project Manager at Marriott International, I lead strategic initiatives to implement luxury service standards globally, serving as a subject matter expert on Forbes Standards and Marriott's luxury requirements. My passion lies in translating hospitality principles into actionable strategies that deliver measurable business outcomes and enhance guest experiences. As such, I've led several initiatives with direct impact on business performance, including the Luxury Flow of Conversations program, resulting in a 10% increase in Global Forbes Paid Audit scores and enabling higher revenue across key properties. Prior to my current role, I managed operations and guest relations for prestigious properties, including The New York EDITION, where I played an instrumental role in the hotel's reopening after the COVID-19 pandemic and improved employee engagement scores by 15% in just two months. Throughout my career, I have remained committed to excellence in luxury service delivery, developing innovative training programs, and leading teams that consistently exceed guest expectations.

Country

United States

City

Washington DC-Baltimore Area

Industry

Hospitality

Skill

Hospitality Management, Guest Relations, Luxury Service, Team Leadership, Event Management, Operations Management, Employee Engagement, Project Management, Guest Experience, Employee Training, Program Management, Management, Customer Service, Hospitality, Food & Beverage, Hospitality Industry, Hotels, Customer Satisfaction, Front Office, Restaurants

Experience

Sr. CEC Project Manager

Marriott International

2023-2 - Present · 3 yrs 8 mos

Bethesda, Maryland, United States

As Senior Project Manager, I lead strategic initiatives that transform service delivery and implement luxury standards across Marriott's global properties. I designed the Luxury Flow of Conversations program, which increased Global Forbes Paid Audit scores from 80% to 90%, enabling higher pricing and revenue. I also successfully launched a new Knowledge Group in Mexico City with a 90% Forbes Service standard success rate and integrated the "Luxury on Every Call" initiative across the EMEA region to improve guest experience consistency.

CEC Operations Manager

Marriott International

2021-8 - 2023-2 · 1 yr 7 mos

Wichita, Kansas, United States

I drove operational performance through strategic events and program initiatives for executive leadership and frontline teams. By analyzing associate feedback, I addressed critical process issues, resulting in a 30% increase in associate sentiment engagement. I also reenergized the Forbes Blueprint for Luxury associates program, increasing compliance scores by 9% within three months through innovative educational content design and implementation.

Guest Relations Manager

EDITION

2018-6 - 2021-8 · 3 yrs 3 mos

New York, New York

I led the guest relations team through the hotel's reopening after the Covid-19 pandemic, ensuring a seamless transition for both staff and guests. By implementing targeted improvement plans based on guest feedback, I increased Intent to Recommend scores from 54% to 66% in just two months. I also enhanced the Forbes Standards implementation for Gold Elite member check-ins and oversaw the Guest Experience team for the West Hollywood EDITION launch, delivering comprehensive training to ensure all Forbes Standards were met.

Task Force: Guest Relations Manager

The Ritz-Carlton, South Beach

2021-2 - 2021-4 · 3 mos

Miami, Florida, United States

I supported the relaunch of the Guest Relations Department post-pandemic, balancing luxury service delivery with new safety protocols to maintain the brand's exceptional standards during a challenging transition period.