Tarun Bhatia

• Recognized for driving significant improvements in user conversion, retention, and overall product performance. • Enhanced NUX(new user experience) by solving the cold start problem, substantially improving D3 Payback from 25% to 35%. • Engineered an encrypted data-carrying product to enhance cart recovery rates by 40%. • Identified and implemented key product and messaging features that elevated Monthly Active User (MAU) retention from 58% to 64.8%. • Launched an in-house B2C ops automation product which helped us identify the stuck orders and automate escalation of the orders to the delivery partner. • Strategically crafted landing pages to amplify conversion rates, enhance brand perception, tackle product discoverability challenges, instill user trust, articulate key features, and ensure scalability. • Conducted in-depth analysis of user behavior and product performance to identify opportunities for improvement and optimization. • Successfully collaborated with cross-functional teams, including design, technology, and marketing teams, to translate insights into actionable product enhancements and features, driving sustained business growth and customer satisfaction.

• Gather product and customer insights by performing user research and data analysis and performing A/B tests, which helped lift conversion by 10%. • Assisted in providing visibility to the Return Management System by building a dashboard using SQL, Power BI, and Python which helped drive data-driven business solutions and reduced return by 3%.