Tariq Fazal

Director, Global Learning Services @ Red Hat

About

I have over 21 years of experience in the IT industry deploying, delivering and managing enterprise training solutions for global enterprises. As the Global Program Manager for the Red Hat Academy, I work with senior leaders within academic institutions to create centers for enterprise-ready talent by outfitting them with Red Hat Training which includes hands-on instruction, curriculum, labs, performance-based testing, and instructor support. Specialities: Global Business & System Operations, Virtual Training, Cross-Functional Team Leadership, Customer Service, System Design & Implementation, Multi-Site Operations, Cross Cultural Awareness / Communication, Strategic Planning & Leadership, Learning Management Systems, Productivity & Process Improvement. I am passionate about talent development, and make the time to mentor and coach individual contributors and managers in their personal and professional development. I am always interested in hearing from former colleagues, managers, old friends and other innovative people to share ideas and experiences, so feel free to contact me tariq.fazal@gmail.com, if you would like to connect. For the past 20 years, Red Hat’s open source software development has produced high-performing, cost-effective solutions. Our model mirrors the highly interconnected world we live in – where ideas and information can be shared worldwide in seconds. Today, more than 90% of Fortune 500 companies rely on Red Hat. We offer the only fully open technology stack, from operating system to middleware, storage to cloud and virtualization solutions. We also provide a variety of services, including award-winning support, consulting, and training.

Country

India

City

Bengaluru

Industry

Skill

Enterprise Software, Cloud Computing, SaaS, Business Intelligence, Partner Management, CRM, Business Analysis, Team Management, Pre-sales, Vendor Management, Solution Selling, Product Management, Business Alliances, Professional Services, IT Service Management, Management, Business Development, Program Management, Integration, Requirements Analysis

Experience

Director, Global Learning Services

Red Hat

2018-9 - Present · 8 yrs 1 mo

Senior Manager, Global Learning Services

Red Hat

2016-4 - 2018-9 · 2 yrs 6 mos

Bangalore, India

Director, Live Virtual Class Delivery

Oracle

2012-9 - 2016-4 · 3 yrs 8 mos

Bangalore, India

Provide global leadership to a team of virtual training instructors responsible for delivering high quality technical courses to a global audience and a support team that provide round the clock technical and operational support to over 40K customers a year attending Oracle University’s virtual training (LVC). The objective of this role includes growing revenue, reduce cost, manage overall training infrastructure, provide high quality customer support, drive strategic initiatives, ensure high delivery quality and productivity, implement systems and processes globally, manage complex projects, optimize operations and staying ahead of industry standards with virtual training.

Sr. Manager, Business Development

Oracle

2008-6 - 2012-9 · 4 yrs 4 mos

Bengaluru Area, India

Managed a project to implement Oracle University Live Virtual Class (LVC) program globally. LVCs are currently delivered to nearly 40K students with a revenue of over USD $60 million making up over 40% of Oracle University’s revenues each year. The role also included setting up a top-performing multi-site global support organization of 30 technical and operations specialist responsible for producing over 4K LVC events and servicing over 20K support requests a year from customers attending LVCs. Other responsibilities included the evaluation and selection of an online training platform that is used by over 200K users globally each year, managing day-to-day operational activities and supporting growth of the LVC program, providing high quality customer support, large-scale implementation of service level agreements, support channels, systems and processes and the design of web-content, newsletters, customer communication to support the global LVC program at Oracle University.

Manager: Business and System Operations

Oracle

2005-12 - 2008-6 · 2 yrs 7 mos

Bengaluru Area, India

Led cross-functional teams of 19 analysts responsible for system, business operations and systems development. The objective of this role included, identifying process breakdowns and driving change, provide business intelligence to executive management, provide system and process trainings to operations, sales, resellers and gathering business requirements, working with developers, testing and implementing web based applications globally.

Team Lead –Order Administration

Oracle

2003-10 - 2005-12 · 2 yrs 3 mos

Bengaluru Area, India

Managed a team of 8 analysts responsible for processing education and license transactions. Responsibilities included all aspects of closing daily, monthly, quarter end business and working with sales, contracts, business practices, finance and IT to ensure transactions are SOX compliant.

Supervisor - Global Version Updates

Oracle

2002-9 - 2003-10 · 1 yr 2 mos

Bengaluru Area, India

Supervised 22 analysts responsible to provide global inbound customer service to Oracle support customers. Responsibilities included supporting customers on product related queries including technical product migrations, educate customers on Oracle’s online support services, offerings and provide technical assistance with complex product installations.