Tariq Malik

Responsibilities - Processing of Air Import shipments - Tracking and tracing of Air Import shipments - Invoicing - Communication with customers, vendors and Expeditors offices around the world - Arranging deliveries - Data entry

For Cisco Receive payment on a daily basis (cheque and cash) from the customers against the invoices generated. Manual Invoicing Every day, the customer service team sends the discrepancy forms, based on which raise either Credit / Debit memos. Automatic Invoicing Daily activity that is performed from Eshop, Scala need to run and download billing details and subsequently process them, send the copy of invoices to the customer along with goods. Dispute Resolution Dealing with any discrepancies like pricing, quantity, freight, or surcharges and successfully resolving the cases. Reports running & analysis Responsible to run the aged analysis, cash forecast, past dues, unallocated cash report. Other Responsibilities Taking up additional responsibility in the absence of colleagues to meet the deliverables. Sending invoices copy/statements via email on customer’s request. Receiving and dispatching shipments accordingly. Maintaining entire inventory of the warehouse on monthly basis. Managing the admin work. Supporting the accounts dept. Handling queries of the clients on day to day basis Handling monthly reports. Filing records. Handling Outbound and Inbound calls

Main Job Tasks and Responsibilities Deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints provide delivery information perform customer verifications set up new customer accounts organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process