tareq shamoon

* Clear communication skills aimed at understanding customers’ needs and providing corresponding services. * Maintaining confidentiality about different customers personal information. * Able to find conflict resolution without losing self-composure and resolving customer issues in a proactive manner. * Detail-oriented and efficient in providing customer service in adverse situations. * Following up with recent customers to ensure the service was provided and to follow through any other inquires. * Excellent body language targeted at providing customers with a positive image of the company. * Understanding different phone software’s and explaining to customers about the procedures. * Ability to work in multiple all-rounder divisions in the workforce such as software recovery and hardware repairs for all model phones.

* Fulfilling requests of managers related to computer system for enhancement in work. * Designed forms for collecting feedback from patients and improved service * Listening and resolving problems of staff and vendors as per importance and priority * Assisting customers to fill and complete immigration forms. * Liaising with customers in Arabic and Assyrian to assist in their needs relating about immigration forms and other related inquires. * Excellent knowledge of working with computer and using office equipment * Maintain confidently with different customers and ensuring all records are uploaded to the system.

* Organising ticket flights (international & domestic flights), book hotels and VIP cars for clients * Creating travel guides for VIP clients * Scheduling and making tour programs and also honey moon travel programs for a period of 10 days or more * Organise drivers to pick up clients * Liaising with hotels and car rent companies * Providing high customer service and history about possible tour locations * Organising night tours for clients * Dealing with other travel agencies – Como Travel Agency (Kuwait) and Global Airlines Travel Agent (Saudi Arabia) * Admin duties such as – answering phones, data input, scheduling appointments, budgeting clients packages and check bank accounts for company

Diploma of Business Administration 15 July 2015 27 November 2015 Granville College, TAFE NSW – South Western Sydney Institute Certificate IV in Business Administration 03 February 2015 24 June 2015 Granville College, TAFE NSW – South Western Sydney Institute Certificate III in Business Administration 03 February 2014 17 June 2014 Liverpool College, TAFE NSW – South Western Sydney Institute Certificate III in Spoken and Written English 06 July 2013 18 December 2013 Navitas English College, Fairfield, NS Activities and Societies: My and my colleagues we worked as a teamwork to hold a conference for Migrant Recurse Centre Liverpool organisation.