Tarek Zeid

-Head the development of the international wholesale product portfolio, roadmap and business strategies (International Roaming, Voice and A2P SMS). -Responsible for the international wholesale business P&L. -Build and lead a team of 6 departments (Business Development, Product Management, Engineering & Operations, Solutions Development and Professional Services). -Head the international roaming and interconnect commercial negotiations with partners and carriers. -Responsible for the design and develop of international roaming and interconnect retail plans and market offerings in Japan market. -Responsible for the design and development of the international roaming and interconnect end to end network and solution architecture. -Develop in-house out of the box solutions for cost optimization using AI & Automation technologies. Key Achievements: -Established Rakuten Mobile International Roaming & Interconnect team distributed in +20 countries. -Elevated International Business BU revenue from ground zero to multi-million dollar benchmarks. -Launched Outbound International Roaming Services (2G, 3G, 4G, 5G NSA and VoLTE). -Launched Inbound International Roaming Services (4G, 5G NSA and VoLTE). -Launched A2P/P2A/P2P SMS services. -Launched Prepaid eSIM service. -Redeveloped essential roaming platforms like WSMS and SoR using CNF technology for the first time in the industry. -Developed the first AI-driven Roaming & Interconnect operations globally, with a patent filed at the United States Patent and Trademark Office.

-Lead the international roaming & A2P SMS wholesale negotiations. -Design retail propositions and market offerings for international roaming & interconnect services. Key Achievements: -Closure of +250 roaming wholesale deals led to approx. 160% revenue increase and 70% cost reduction. -Release roaming market offers led to approx. 200% revenue increase. -Boost A2P SMS revenue 25 times.

-Build complex business cases to create new revenue streams and optimize cost. -Collect and draft business and technical requirements. -Benchmarking with competitor to identify our product edges. -Initiate, review and negotiate RFPs. -Deploy Roaming VAS (LTE, WSMS, SoR, Short Code, Call Correction) -Develop KPIs to track business performance vs targets and give alarms in case of any abnormal behavior or new commercial opportunity is observed. -Review current processes and set new one to enhance work flow. -Perform market researches and customers’ surveys to understand customers’ needs. -Investigate and negotiate fraud cases and lead disputes with mobile operators based on GSMA standards. -Manage roaming rollout cycle (Signing Agreements, IREG Tests and TADIG Validations) Key Achievements: -Saved more than 4 Million USD potential revenue loss due to fraud cases in one year. -Proposed to management a group of creative initiatives that increased the revenue by more than 3 Million USD once developed. -Developed Roaming Revenue KPIs System which included more than 100 KPIs for measuring revenue/traffic trends and gives alarms by emails and SMSs in case of any abnormal behavior. -Developed NRTRDE system in-house to report suspected fraud cases to roaming partners with 4 hours as per the GSMA standards. -Developed HUR System in-house to report suspected fraud cases to roaming partner within 36 hours for NRTRDE non-compliant operators. -Created a Roaming Rollout System to store all data related to the rollout cycle (agreements, scheduled tests, IREG tests and TADIG validations), support an automated work flow between different team members and generate management reports. -Signed roaming agreements and launched roaming service commercially with more than 300 roaming partners in less than one years. -Created Roaming Partner Management System, which allow my team to define/modify operators in billing system directly through a user friendly interface.

-Design and develop new roaming retail plans on BSCS billing system. -Fix and track billing, rating & roaming technical problems. -Second line of support for roaming operations. -Conduct UAT for new MSCs. -Conduct TADIG validations for roaming new service launch. Key Achievements: -Launch of 3G roaming service for Vodafone Egypt customers. -Rollout roaming services with +250 mobile operators in one year.