tara reinhart

I drove consumer rental revenue by monitoring and coaching management trainees from the field, ensuring that they performed their roles in compliance with company integrity guidelines and expectations of customer experience. I coached associates in applying ethical resolutions within the boundaries of their empowerment. Through independent judgment, I determined the customer feelings and clues and coach associates to make appropriate decisions for customers; in turn, drove revenue and customer satisfaction. I also assisted the CR Trainer in daily tasks to complete desired training goal for the department. Co-facilitate Selling Skills Training to 20-40 Management trainees on a quarterly basis during Rental Management Trainee Workshop Handled commercial overflow calls from Penske 1. Includes new business and existing NRAs o Coached & monitored new Management Trainees daily on phone performance o Implemented new policies and procedures to forward the success of sales and revenue of the Dept.

* I was knowledgeable of all Penske products and services and was able to obtain quick and efficient solutions by understanding my customer’s personal needs. My mission was to rent as many trucks as possible at the highest rate possible while delivering a legendary customer experience. I was the first impression of Penske and had to rapidly solve customer service problems and assumed the role of a Subject Matter Expert in moving. * Promoted to NED (New Employee Development) Coach within 6 months of hiring. * Successfully worked in a sales driven environment; made or exceeded my sales goal * Mastered the ability to type, listen and think of an appropriate solution for my customer’s needs while keeping an engaged rapport. * Quoted and reserved rental trucks for one-way and local consumer customers. * Upsold additional products and services based on the customer’s specific situation

I develop and implement employee enrichment, and all training programs, including those provided online through our e-learning portal. I manage the development of the Leadership and Quality Assurance Teams within our National Call Center. In addition, I identify group and individual training needs to improve performance while working with Corporate Training to ensure consistency with Field Rental training. In addition to my Training duties, I maintain ownership of the Quality Assurance program, where I oversee tracking and measurement of quality tools used. Presenter and Panel member of QATC (Quality Assurance & Training Connection) – Sept 2012; Sept 2014 Create & incentivize various promotions based on quality assurance to drive revenue and good selling traits to use within the department Manage 4 Quality Assurance Coaches based on the fundamentals of 7-Step Sales & 5-Step Customer Service Processes