Tamara Moll

Answer inbound customer software support questions and troubleshoot software issues. Coordinate with multiple groups to accomplish existing client projects and issues resolution. Analyze data and understand data quality rules as well as working knowledge of data collection and inbound/outbound feed processes. Assist with miscellaneous projects assigned to the Data Management Team. As well assist with QA testing for product releases as needed.

-Provide first level tech support for customer software applications, including proprietary software and website support. -Address and resolve customer inquiries, problems and complaints regarding products in a timely and accurate manner. -Responsible for monitoring, troubleshooting, and supporting customer software applications. Initiate, update, track, and close tickets through work order system. -Enter all required information into the system to create and maintain customer database, ensuring accuracy and timeliness. -Escalate complex issues to appropriate staff. -Complete and maintain all required paperwork, records, documents, and tech support logs according to established procedures.

Trissential is a regional management consultancy focused on business improvement. We are passionate about helping clients build effective strategies, efficient management and exceptional execution through the right mix of process, discipline and rigor. Trissential offers expertise in a wide range of industries, plus specialized practices for Enterprise Resource Planning and Supply Chain, JD Edwards and Public Sector.

PowerSports Network(PSN), A Dominion Enterprise Company has been working with power sports and marine dealers to develop Web services, lead management and marketing tools that serve as an extension of their brick-and-mortar store. PSN is now the largest provider of dealer Web site development services for over 2,500 dealers located in all 50 states and Canada. We are the only network of power sports dealers and enthusiasts linked together through the power of the Internet. From inception, our business model and philosophy have been to create a powerful network of dealers and enthusiasts. The "PowerSports Network" provides manufacturers, distributors and aftermarket suppliers with a unique opportunity to access both the dealer and the consumer.