Tanya Ogertschnig

● Batch scanning and metadata. ● Reception. ● Transferring, and downloading client files. ● Assigning AISH Generalist to client files. ● Verifying bank account information. ● Creating vendor codes. ● Letter printing. ● Trained new staff on the basics of batch scanning, imaging, and metadata. ● Answering AISH client calls.

Responded to a large volume of applicant calls, provided general information on child care subsidy, troubleshot application/renewal issues. Transferred applicants to Child Care Subsidy to update file information. Referred applicants to appropriate departments and private sector agencies.

Reviewed applications and supporting documentation to determine the initial and ongoing eligibility for subsidy benefits under the Child Care Subsidy Program such as the family income, reason for child care, type of subsidy, hours required for care and approved those benefits in accordance with the program’s policy, directives and procedures. Analyzed applications in the Early Childhood Development System (ECDS). Created applicant files in Child Care Information System (CCIS).

Reception - answered and directed phone calls from the public and forwarded emails as appropriate. Provided administrative support to Councillors and their staff (Executive Assistants and Council Assistants). Created Councilors Expense Statements. Worked with housekeeping, security and the Office of the City Clerks as required.

Responsible for tenant credit checks using Equifax. Responsible for all input of lease and applicant information into MRI Real Estate Software and Word template. Provided administrative assistance to the Property Management and Operations Team.

Received applications. Screened first tab of application for applicant’s name and for an active business license. Checked sub-contractors for an active business license. Reviewed all submitted documents that downloaded into a working folder I created in Google shared drive. Looked at Plot Plan to see if the property was a zero-lot line. Made sure the site address was on plot plan. Looked if Plot Plan had a deck and copied the deck size in meters, put in the description of the application.

Auditing and scanning documents.

Coordinated meetings, and booked boardrooms for managers, and analyst. Registered Education Service Plan (RESP) Program - arrange signature on RESP documents and return to bank. Identify beneficiary, date of birth, caseworker, file location and region using Child Intervention Case Information Online (CICIO) to send RESP documents to caseworker and regions. Posted interprovincial ALERTS in CICIO. Provided general support for the branch. Arranged courier pick-ups. Prepared hosting requests and ordered lunches. Created travel authorities.

Responded to a large number of client calls provided general information on monthly reporting, troubleshot issues and updated status of Income Support clients.

Supported Graduate Student Advisor on day-to-day activities when needed. Booked rooms for meetings. Answered incoming calls. Answered all general email requests. Created and sent out bi-weekly electronic newsletter related to the school. Supported clients by telephone, in-person, and email.