Tanya McGowan

Manage inventory transactions and material kitting for complex manufacturing builds. Responsible for part accuracy throughout the build lifecycle, using SAP, Nexim, and Shop Floor Material Management systems to ensure 100% traceability. Coordinate across teams via Microsoft Teams and manage all system filing through Workday.

As part of IT Service Management for Datacentres within the Network Services team, I specialised in ensuring the smooth operation and continual improvement of services across complex datacentre and network environments. I’ve managed and coordinated large-scale patch scheduling and deployment efforts, ensuring minimal business disruption and consistent alignment with security standards. • Patch Management & Deployment: End-to-end ownership of patch lifecycle, including scheduling, stakeholder communication, impact analysis, and post-deployment verification. • Certificate Management: Proactive monitoring, renewal, and deployment of digital certificates across network and server infrastructure to maintain availability and trust. • Cross-Team Project Delivery: Successfully collaborate and assist with resourcing and delivery of multi-disciplinary projects spanning network upgrades, system integrations, and datacentre migrations. • Process Improvement & Automation: Delivering continual service improvement, leveraging ITIL practices to streamline workflows, enhance SLAs, and reduce incident volumes. • ITSM & ITIL Frameworks: Skilled in ITIL processes including Incident, Change, Problem, and Configuration Management ensuring audit readiness and operational excellence. I worked in a structured service-focused way, balancing technical understanding with awareness of business impact and take responsibility for delivering work to a high standard.