tanya alemán

›Assisted customers with a fast and efficient purchase experience. Assured customer satisfaction in both departments. ›Retrieve and scan files and records, prepare documents, reports, and correspondence in final format, and ensure correct punctuation, spelling, grammar and conformance. ›Completed all merchandising duties as instructed and needed in the telecommunications/appliance department. Draft instructions, guides, and procedures for tracking and reporting expenditures. ›Informed, updated, and closed sales with customers by providing them with information on new cell-phone releases and communication contract plans provided by AT&T, Verizon, and T-Mobile.

›Verified and completed member transactions by verifying all documents and their legality. ›Maintained the cash drawer balanced at all times. ›Received e-bill payments and submitted payments to the corresponding member accounts efficiently. ›Contacted members with account concerns and resolved discrepancies.

›Maintained Fry’s telecommunications and computer department employees updated on Clearwire promotions, activations, and built effective teamwork techniques to increase sales. ›Informed customers with information about the ease and advantages of Clearwire internet service. ›Properly submitted customer activations, completed device setups, and built good customer rapport.

Graduated with a Bachelor's Degree with an Accounting concentration at Georgia Gwinnett College, in 2013. Recipient of Georgia's HOPE Scholarship Program, 2009-2013, Hispanic Scholarship Fund General College Scholarships, 2009-2010, and Lowe's Hispanic Scholarship Funds Scholarship, 2012-2013. Activities and Societies: Sigma Beta Delta