tanya hurley

senior health claims adjudicator

About

An innovative and passionate professional with over 10 years experience, pursuing an Accounting, Finance, Customer Service or related role. I am highly knowledgeable on the Finance Industry, posses great customer service skills and have the ability to develop and maintain strong professional relationships. I am a critical thinker with the ability to adapt to new processes with a focus on learning and development.

Country

united states

City

new york

Industry

outsourcing/offshoring

Skill

Experience

customer service agent

cibc firstcaribbean international bank

2012-1 - 2013-1 · 1 yr 1 mo

* Assisted clients with queries, including balance request and all credit card related info. * Facilitated requests for card replacement from initial stage to delivery. * Promoted products and services to clients with a focus on bettering the customer experience thus increasing revenue.

client support representative

fis card services caribbean

2008-1 - 2012-1 · 4 yrs 1 mo

* Assisted a major Financial Institution's clients with their credit card related queries and requests. * Coordinated the verification and updating of payment information. * Managed the collection, analysis and presentation of confidential client information.

financial services representative

barbados public workers cooperative credit union

2005-1 - 2008-1 · 3 yrs 1 mo

* Coordinated posting of transactions to the member ledger. * Assisted with the accounts payable process. * Processed payroll and statutory deductions * Assisted members with deposits, withdrawals and loan payments. * Processed fast deposits on a daily basis. * Audited funds to ensure reconciliation. * Assisted with Maternity and Death benefits processing.