Tanya Huangkratok

▪️ Account Management & Business Growth: Manage over 20 SMB and enterprise client accounts, driving new business and maintaining strong relationships with existing clients. Main product is LinkedIn Talent Solutions and Microsoft products to meet client needs. Work closely with sales, technical, and support teams to ensure smooth service and customer satisfaction. ▪️ Pipeline Ownership & Development: Identify and target high-value accounts to build and maintain a strong sales pipeline using CRM, cold calls, LinkedIn outreach, and other strategies. Actively represent the company at events to generate new leads ▪️ Manage the full sales cycle with a focus on driving growth, cross-selling, and upselling. Build strong relationships to ensure client satisfaction and long-term account expansion. Collaborate with the legal team on contracts and work closely with technical teams to ensure smooth transitions during migrations. Take ownership of the onboarding process for new clients, ensuring a seamless and efficient setup. Maintain up-to-date Salesforce records and provide actionable weekly pipeline updates to leadership, helping guide strategic decisions.

• End-to-end Sales process - from qualifying clients to closing the deals to retaining/clients, in a specified market • Provide information in order to educate and inform new prospects about Hibrary E-book software and services. • Achieve KPIs, targets, manage business development activities and maintain sales pipeline • Coordinate with in different departments Ex. Graphics team, Development team for smooth onboarding of customers and creating upselling opportunities • Investigate issues from customer, and communicate with Development team to resolve product issues

• Key Account of All Online Travel Agency: Site Minder, Agoda YCS,Traveloka,Booking.com and Expedia Apply Price, Join promotion and seek ways to optimize reservation hotel performance from our OTA partner. • Monitor and Report insight performance • Head of Thai Travel fair and Chula Market Fest Project • Marketing planer: set social media schedule, a coordinator with influencer and partner, control budget Ex.Ad Facebook • Content Creator of 2 brands: Create content and Implement strategies across multiple channels of Rain Tree Residence and The Bookmark cafe.

From book publisher @Nanmeebooks to Raintree Residence Hotel Khao Yai with book theme. Each room is inspired by our favourite writer ranging more than 50 Room • Telesales experience. Answers questions from clients about product and service benefits of Nanmeebooks head office • Making calls and responding to enquiries from leads to qualify them for sales processes • Coordinates and communicates event details both verbally and in writing to the customer and property operations. Ex. Room management, Seminar, Team Building, Dinner etc. • Follows up with customer post-event. • Responds to and handles guest problems and complaints.

Responsibilities of trainee are taking care of tourists for all activities such as hiking, riding, ATV, Zip line, rafting and rescue team And also take care of student from cycling Prem Tinsulanonda International School in Chiang Mai and visitor school to do Kayaking, community service, cycling etc ...