tanya davis

Provided a variety of data collection and data analysis for CANES ITB1, Validation &Verification and Operational Assessment testing.  

Provide support for Microsoft Windows and UNIX Operating Systems (Server 2000/Server 2003/Windows XP/HPUX 11).  Support software applications including CommPower Mail List Agent (MLA), Microsoft Exchange, Local Message Transfer Agent (LMTA) Common Message Processor (CMP), Defense Messaging Dissemination System (DMDS), Defense Messaging Systems (DMS), Naval Modular Automated Communications System (NAVMACS), NOVA, Fleet Messaging Exchange (FMX), Fleet SIPRNET Messaging (FSM), and several other programs.  Hardware support includes Dell Servers, Dell Client Desktops, HP L1000, and several other systems. Working closely with our Naval Messaging Lab (NML), to ensure software/hardware upgrades and patches are tested, functional and fully approved before being provided to the customer for installation.  

* Provided onsite installation of Dell Client desktops, DMS software and supporting applications, including DMDS and CMP.   * When conducting onsite installation and implementation, provided in-briefs, updates and out-briefs to the Government personnel, onsite SMEs and the Project Manager. Provided status updates via reports, slideshows and/or verbal briefings.   * nbsp

* Management designated the responsibilities of creating Knowledge Bases and best practices to obtain higher resolution rates.   * Diligently completed any assignments to the best of my abilities.   * Gathered and analyzed metrics to identify common trends and created documentation to be shared with the workers with information on how to handle these common issues.

* Supported Camp Pendleton, California by providing Information Technology (IT) Experience in a help desk/call center environment for telephone, software and hardware issues.   * Trained and supervised four staff members, as well as managed technical skill sets to ensure the desk was staffed properly to handle any type of situation.   * nbsp * Ensured the appropriate individuals were assigned to the specific tasks within their areas of expertise.   * Defined and established schedules, set priorities and provided support and direction on any issues as needed.

Provide support for Microsoft Windows and UNIX Operating Systems (Server 2000/Server 2003/Windows XP/HPUX 11).  Support software applications including CommPower Mail List Agent (MLA), Microsoft Exchange, Local Message Transfer Agent (LMTA) Common Message Processor (CMP), Defense Messaging Dissemination System (DMDS), Defense Messaging Systems (DMS), Naval Modular Automated Communications System (NAVMACS), NOVA, Fleet Messaging Exchange (FMX), Fleet SIPRNET Messaging (FSM), and several other programs.  Hardware support includes Dell Servers, Dell Client Desktops, HP L1000, and several other systems. Working closely with our Naval Messaging Lab (NML), to ensure software/hardware upgrades and patches are tested, functional and fully approved before being provided to the customer for installation.  

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in McLean, Virginia, SAIC has annual revenues of approximately $4.4 billion. For more information, visit saic.com.

Provides engineering support for development, installation, testing and configuration of Fleet Navy Certificate Validation Infrastructure (NCVI), Cryptographic Log On (CLO) and Private Key Infrastructure (PKI) for ISNS. Support ISNS ISEA and Installers for software issues onboard Navy ships as required.