Tanvir M.

I led the largest digital transformation project at Service New Brunswick for three years as technical program manager, managing a team of over 60 resources to modernize the SNB's Computer-Assisted Mass Appraisal (CAMA) software system into dynamic SaaS solutions. I led a two-year-long cloud migration project from the RFP to transition the province's legacy content management system (CMS) to innovative SaaS platforms for 11 government websites. I also delivered Canada's first Electronic Death Registration Web Application in April 2022, aiding over 60 funeral homes across the province in a federally funded digitization program for its nationwide initiative. During the COVID-19 pandemic in March 2019, I oversaw Microsoft Teams delivery for remote collaboration and managed key cybersecurity projects across the province's hospital facilities in two bilingual regional health authorities. My journey began with the Windows 10 Upgrade project, successfully upgrading over 22,000 Windows 7 devices and supporting over 2,000 applications migration to Windows 10 across 15 government departments and all hospital facilities in two bilingual regional health authorities.

I executed the end-to-end process for deploying Windows 10 and Office 365 to over 3,000 Irving employees across Canada, the USA, and Ireland, followed by a migration plan for over 1,000 applications to the Windows 10 environment.

I managed a team of 11 local and global technical resources for the steady state project of IBM Tivoli Monitoring services for over 10 enterprise clients by assigning and prioritizing tasks for team members. I accomplished project milestones that improved the availability of the Tivoli Monitoring Agents from 82% to 99.9% within a 10-month deadline in my tenure, encompassing over 12,000 servers. Following that accomplishment, I implemented security compliance for those 12,000 servers by deploying security patches within 6 months, which was due for a long time. I earned client confidence by addressing their pain points and maintained a zero escalation rate using an Agile approach.

Customer-facing project manager in the Managed Service project of the world's second-largest wireless service provider Airtel, to manage its nationwide IP Data Network Infrastructure in Bangladesh. Single point of contact and technology advisor to the customer CTO, CIO and Directors for any issue related to IP Data Network of 1 million data subscribers. Led a global technical team of 25 resources who were located on 3 different continents. Designated to lead any complicated business-critical technical issues to retain customer confidence and worked closely with the Account Team with different customer issues. Awarded "Employee of the Month" for outstanding performance in professional service delivery.

Project Lead to deliver IP Network Infrastructure-related projects for wireless broadband internet service. Managed projects according to Total Contract Value. Ensured financial management of $4M yearly project budget followed by budget reconciliation. Prepared and circulated RFP, and negotiated to close the deal with third-party vendors.

Total Project Management of multiple telecoms’ rollout projects with a $10M+ total budget. Maintained rollout database tracker and analyzed data to identify and mitigate project risk factors. Performed change management process for any deviation from scope and budget followed by appropriate communication and escalation.