Tanvir Gandham

• Supported the recruitment cycle by screening resumes via HRSoft, scheduling interviews, and conducting initial interviews and reference checks. • Implemented process improvements to enhance efficiency. • Assisted with event planning for the Annual Staff Awards. • Used ADP Workforce Now to process employees and pull data reports. • Participated in job evaluations with the P&C Advisor and Assistant to help accurately score positions to ensure equity and fair compensation. • Developed a conflict management presentation slide deck for the senior managers, to enhance their skills and confidence in managing and resolving difficult situations effectively.

• Trained new hires. • Provided productivity feedback & a tailored, people-centered approach to coaching that was focused on fostering collaborative and respectful conflict resolution. • Reported on employee performance, recorded and monitored KPIs, and participated in weekly team-leads meetings to discuss metrics and areas of improvement. • Assisted with developing training material.

• Interacted daily with clients via phone to assist them with their case • Created new cases for new clients. • Effectively and efficiently reviewed cases and provided updates to clients. • Educated clients on the Disability Tax Credit and other credits available to them. • De-escalated tense situations independently and focused on maximizing client retention. • Cultivated strong, trust-based relationships with clients, fostering loyalty and collaboration.