Tanuj Kanoi

- Led capability‑building programs for 20,000+ employees across Retail Assets, driving a 20% uplift in productivity through targeted learning interventions and performance‑focused modules. - Identified skill gaps using performance data and business inputs; launched 15+ customized learning journeys that improved team KPIs by 18% and reduced error rates by 12% across key functions. - Collaborated with CXOs and senior leaders to design leadership and supervisory workshops, increasing internal promotions by 30% and strengthening the succession pipeline by 25%. - Enhanced onboarding by managing 3+ monthly induction programs and deploying structured on‑the‑job training modules, reducing ramp‑up time by 25% and boosting early retention by 15%. - Achieved 100% audit compliance by standardizing documentation and aligning training protocols with regulatory benchmarks, ensuring readiness for internal and external audits. - Measured program impact through feedback analytics, pre/post assessments, and KPI tracking, resulting in a 22% improvement in team performance and a 35% rise in learner satisfaction.

• Spearheaded outreach initiatives by visiting over 175 institutions to pitch @School/@Clinic, leading to 12 secured demos. • Conducted 1000+ cold calls for @Clinic promotion, resulting in 10 demos and onboarding 2 clients through effective sales strategies. • Developed a comprehensive outreach strategy utilizing competitor analysis, LinkedIn targeting, and Google lead generation.

• Resolved over 50 customer queries daily, ensuring high satisfaction and quick turnaround. • Advanced to managing premium customer accounts within two months of joining. • Maintained top ranking in Average Handling Time (AHT) among a 40-member operations team. • Collaborated with delivery and operations teams to close process gaps, reducing repeat complaints.