tanmayee parab

relationship executive

About

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fastpaced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Country

india

City

gulbarga

Industry

hospital & health care

Skill

Experience

customer care officer

fortis hospitals

2011-2 - 2012-12 · 1 yr 11 mos

customer care officer

rms

2013-2 - Present · 13 yrs 8 mos

* Communicating and Coordinating with other Departments and managing the problem to * expedite Work * Resolve complaints and questions of customer regarding service and procedure. * Making recommendation to management , concerning staff for improvement of * Procedure * Managing OPD operations. * MIS reporting. * Billing & handling cash transactions. * Record keeping * Co-ordination for the approval of Insurance from the third party

relationship executive

rms

2013-2 - Present · 13 yrs 8 mos

* Counseling prospective client about of cord Blood Preservation * Informing & educating them about benefits of cord Blood Preservation. * Conducting ANCS. * Meeting the Gynecologist and briefing them about the services of company * Initiating contact with Doctors,Hospitals,Gynaecologist for developing cord cell Banking * Follow up on collection of payments from customers * Attending arranging CMES & conference * Handling customer Related enquiries and complaints * Creating awareness & handling promotional Activity * Carry out any other job related activities as and when deemed necessary * Produce daily, Weekly monthly report of customer calls and Progress.Handling customer related enquires and complaints

public relation executive

indus health plus

2010-9 - 2011-2 · 6 mos

* Public Relation Executive * Coordinating with other center about health check up client and packages * Guide clients about appropriate health check up and medical test * Resolve complaints and question of customer regarding service and Procedure * Being represent of the company in particular center * Sending MIS to the Management * Analyzing healthcheck up packages and implanting for cost effective * Taking client feedback and improving the services

relationship executive

regenerative medical services pvt. ltd.

2013-2 - Present · 13 yrs 8 mos

Counseling prospective client about of cord Blood Preservation Informing & educating them about benefits of cord Blood Preservation. Conducting ANCS. Meeting the Gynecologist and briefing them about the services of company