tanmay tongaonkar

master's student

About

Currently doing Master’s at SRH Hochschule Berlin in Renewable Energy, Water and Waste Management. Past Experience: Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Skilled in SOLIDWORKS, SOLIDWORKS MBD and SOLIDWORKS Visualize. Strong mechanical engineering professional graduated from Pune University, India.

Country

germany

City

berlin

Industry

higher education

Skill

microsoft excel, powerpoint, engineering, microsoft office, microsoft word, solidworks, cad, teamwork, autocad, ptc creo, microsoft powerpoint, computer aided design, catia

Experience

technical support engineer at solidworks

dassault systèmes

2013-12 - 2018-9 · 4 yrs 10 mos

* Job Description and Responsibilities: * Assisting SOLIDWORKS resellers to troubleshoot and resolve issues involving products: core SOLIDWORKS, SOLIDWORKS MBD and SOLIDWORKS Visualize. * Reproducing mechanical design issues, by re-creating the customer environment in-house. Determine source of customer problem (product based and design) and suggest bypass methodologies if available. Submit, track issue and validate solutions with Development Team. Coordinate communications between your team, development and the customer. * Coordinating efforts with R&D and other DS teams to meet targets. * Creating user focused solutions, tutorials and training materials. (SDL technical language training attended). * Helping customers and Development Team analyze and diagnose complex system problems and make sound judgments based on deciding priorities. * Managing multiple issues simultaneously in a provided timeline.