tania munnik

* Daily dealings with Motor Salvage contractor and contractor that deals with our stolen and recovered vehicles * Invoicing all motor salvage sales done at the auctions at the contractor * Towing vehicles from the yard to panel beaters for repairs * Towing of vehicles form the panel beaters if they are written off * Appointing recovery agent where necessary to remove a vehicle from the sap pound * Daily administration as required by the salvage contractors, eg appointment for vehicles in the yard, release notes if vehicles need to be moved, removal notes if clients want to remove items and repudiation letters for vehicles standing in the yard. Administration in Excel and Microsoft word * Paying of salvage contractor’s towing invoices * Batching of all payments against each policy on our AS400 system * Keeping stats on a monthly basis with regard to motor salvage * Keep a weekly record of what salvage

* Helped the towing ladies with towing * Payments to all pallbearers for towing done * Support functions, getting quotes, helping with contract and typing * Typing up towing contracts for panel beaters

* This was my 1st experience with short term insurance * Client service operator for the 1st 2 years * Became 2ic after 2 years of service and in 2000 position was made redundant * Client services tasks were to serve client with a smile, make targets, sell cover and do changes for clients as per their request * When we changed from one system to another I was tasked to work within a group that was made up of managers, claims operators and other aspects of the company. We tested the new computer system before the whole region went live * Being a 2ic left me in charge when the manager was away. I made decisions on underwriting critea, dealt with client complaints, did client services statistics and dealt with day to day operations of the branch.

* Answering the switchboard * Receiving of stock * General office and reception duties * Receiving of payments for products sold from agents and clients * Arranging deliveries for client for stock * Telesales when necessary * Doing the accountancy and balancing books at the end of every month

* Dealt with clients on a daily basis * Slimming programs for clients * Massaging * Facials * Manicures and Pedicures * Some reception duty if other therapist were busy