Tan Evelyne

- Coordinate NPI projects, follow up on reliability test results, and ensure smooth transition into mass production. - Support MP by assisting Test, SMT, QA, and Production teams in solving issues and obtaining support from HQ when needed. - Act as the main communication window between factory teams and HQ for issue clarification, updates, and support alignment. - Follow up with PC, QA, Debug, SMT, and Engineering on daily issues, production progress, and ECN execution. - Ensure build readiness by checking line availability, test capacity, and project requirements before each run.

- Respond to customer inquiries and concerns across various channels, ensuring a positive experience. - Guide customers through product-related questions, highlighting features and benefits. - Provide clear instructions on proper product usage and resolve issues promptly. - Collaborate with the team to address challenges and deliver tailored solutions. - Contribute to maintaining high customer satisfaction and upholding the brand's reputation.

- Led the SKU translation project, delegating tasks to translators and designers. - Ensured high-quality outputs and on-time delivery through effective coordination. - Maintained a glossary to ensure consistency and efficiency. - Participated in on-site product photoshoots, contributing to the enhancement of clients' online branding. - Managed content posting schedules and team coordination to boost visibility. - Collaborated with designers to produce engaging visuals for XHS, Facebook, and Google.

- Handled multi-channel customer engagement across platforms such as Facebook, WhatsApp, Shopee, and Lazada, providing product information and assisting customers with order placement. - Managed end-to-end order processing, collaborating with the shipping team to ensure timely and accurate delivery. - Addressed and resolved customer concerns related to delays or incorrect shipments, prioritizing customer satisfaction and operational efficiency. - Streamlined the sales-to-shipping workflow by maintaining effective communication between customers and internal departments.

- Participated in events and activities to showcase and sell store products. - Managed booth setup and decoration the night before events. - Operated and maintained booths during events to ensure a seamless customer experience. - Handled sales transactions and engaged with customers to promote products.