Tami Sales

First point of contact for HR-related matters, serving as a policy and process expert for Leave of Absence (LOA), vacation, short-term disability (STD), and FMLA compliance. Deliver exceptional employee and manager experiences by resolving full life cycle queries through live channels (chat, case management). Utilize service frameworks and technologies (Salesforce, ADP/SAP) to manage inquiries and promote self-service navigation. Support proactive HR initiatives including onboarding, mobility, offboarding, continuous improvement, knowledge management, global change projects, and cyclical HR activities. Apply HR generalist expertise, problem-solving, and analytical skills to interpret data, provide insights, and manage ER/IR cases responsibly while mitigating risks. Demonstrate strong business acumen by aligning employee needs with organizational strategy and maintaining awareness of internal/external contexts. Exhibit leadership and emotional intelligence through integrity, inclusion, and resilience in ambiguous environments. Build collaborative relationships and foster a group mindset. Perform standard HR tasks, ensure data integrity, compliance with laws and policies, and liaise with HR Service Centers for issue resolution. Member of the New Hire Orientation team, responsible for I-9 validations in WHEM Americas.

• Ran daily Workday reports to support payroll operations o End-dated benefits in Workday for terminated employees based on pay group o Reviewed LOA (Leave of Absence) reports and advanced tasks to the final processing team • Rescinded and updated LOA records in Workday; shared updates with third-party vendor Alight • Provided LTD (Long-Term Disability) eligibility data • Trained on the Military Offset process • Responded to requests from state unemployment agencies by completing required forms • Fulfilled mortgage and loan verification requests from lenders • Processed one-time and off-cycle payments, including: o Fitness subsidy and wellness reimbursements o Education reimbursements o Weekend pay requests o Offshore leadership compensation • Entered imputed income for various taxable items (e.g., gifts, meals, late fees)

• Responsible for all tax panels of the entire US population • Workday, Salesforce, ADP • Review and action weekly change of location and change of address reports to ensure correct taxes continue for employees • Process new and update existing W4’s • Investigate customer questions and concerns related to payroll taxes, W2s, W4s, etc. • Managed the team queue to ensure cases were distributed to the proper team members in a timely manner to ensure prompt resolution • Lead team calls to discuss escalations and complex issues • Update Federal Income Tax (FIT) & Social Security & Medicare (FICA) tax panels for deaths reported weekly from Alight • Research and provide the justification and information needed for team to prepare W2Cs • Liaised with internal and external teams to resolve complex issues relating to equity, pensions and savings, international mobility, payroll, and benefits • Noted key knowledge changes and created/updated documents that the team references for various tax procedures • Involved in several ad-hoc projects such as o BPX location tax review o Offshore Gulf-of-Mexico (GOM) verification of tax panels o Returned W2s o Pandemic tax panel variations around new remote working

• Thoroughly investigate complex and often sensitive queries to develop the required level of understanding to quickly achieve problem resolutions, while managing customer expectations with empathy and care. Apply sound judgment informed by a deep understanding of component systems, processes, and policies, remaining mindful of precedent and the human impact of each decision • Point of contact for new joiner and contractor conversions to troubleshoot access issues and escalate to the technical team if needed • Establish and deliver necessary immediate containment actions and highlight process gaps and inefficiencies, proactively seeking solutions • Identify appropriate key stakeholders relevant to a case, such as people advisors or Center of Excellence (COEs), draw stakeholders together to identify risks and implications of possible solutions and establish recommendation courses of action. Use appropriate judgement to be cognizant of setting precedents. • Ensure the case accurately reflects the full issue the employee is facing so that the case can be handled correctly and efficiently • Identify required improvements to processes, knowledge base or training • Supporting the successful implementation of BP HR Modernization (BP's HR modernization was a multi-faceted program focused on transforming the company's human resources function. It aimed to standardize business processes, increase employee engagement, provide better data-driven insights for leaders, and create a more agile and scalable HR function. This involved adopting new technologies, like Workday, to streamline operations and improve the employee experience) • Collaborate within our team and broader HR to embed our new ways of working

3B Studio, Inc. is the premier trial graphics and technology consulting firm in Texas. We work with clients to provide conceptual recommendation for the development of case themes and the structuring of courtroom presentations. Our consultants tailor recommendations to fit the individual communication styles of attorneys and witnesses and work within the constraints imposed by judges and venues. • Developed and deployed new sales process for company • Sourced various Customer Relationship Management (CRM) platforms, ultimately implementing and building out Highrise CRM for daily use • Researched historical business relationships to import into CRM for accessible future use & development • Monthly reporting of revenue, case pipeline & meetings • Attended various Continuing Legal Education (CLE) events to prospect new clients • Used 1-on-1 and small group meetings to understand my client’s law firm needs & current trial preparation processes • Daily calls and emails to existing and potential clients to set meetings, case follow-ups, uncover new cases, and to keep top of mind. • 16 new clients in the first 6 months generating 158K in revenue

• Disposable Medical Equipment Sales – Incontinence, Ostomy, Wound, Urological and Enteral supplies • Client accounts included: Doctor Offices (Internal Medicine, Family Practice, Geriatrics & Pediatrics), Home Health Agencies, Hospitals and Social Service Agencies • Listening to the physician’s needs and tailoring sales message based on product lines, patient population and Insurance mix • Building relationships by conducting product in-services to physicians, nurses, case managers & social workers • Gained a high-level understanding of the health insurance industry and best practices • Leverage diverse and creative sales tactics, such as, participating in health community weekend events, winning over gatekeepers, one-on-one lunches with prospects to garner new relationships • Plan 6-month business objectives and detailed monthly reporting of activities/achievements to reach those goals • Attended and passed wound certification within 3 months of employment (CWCMS – Certified Wound Care Marketing Specialist)

Esquire Deposition Solutions has been providing world-class deposition services for over 25 years. • Accountable for Esquire’s Houston, Austin and San Antonio market. • Maintain a portfolio of existing clients, as well as generate and develop new clients by asserting my knowledge and expertise in the legal industry. • Consistently attained over 100% of monthly revenue targets including over 100% in several months for three consecutive years (2014-2016) • Revamped entire territory by researching law firms historical behavioral patterns, as well as researching competitors and pending litigation for future opportunity growth. • Developed yearly sales plan for my assigned territory • Generated custom proposals, keeping ROI top of mind • Led the effort to implement Salesforce in the Houston Office • Spearheaded local office processes/procedures for organization with client accounts • Trained and mentored new RLC’s on sales and operations processes within our new back-office software, NetSuite • Invited to a special Roundtable in Atlanta regarding large litigation; research strategies, sales processes, project planning and production • Though I declined the role, I was asked to move to a project management role by management based on my dual skills of being able to deal with clients, my attention to detail & analytical skills, knowledge of each of our technology platforms and understanding of the entire project scope

TrialGraphix is a litigation consulting firm specializing in jury consulting, graphic design, presentation technologies, and trial preparation solutions. • Increased TrialGraphix-Houston market share by providing a consultative sales approach and identified opportunities through legal research and case analysis • Discussed legal strategies and offered solutions covering electronic discovery, jury consulting and presentation technology service • Developed long-term relationships with senior level partners in the top law firms in Texas • Consulted with clients on appropriate solutions dependent on practice area (e.g., energy law intellectual property, etc.), specific stage of litigation, venue location and team dynamic • Created proposals with project team that aligned us to win trial project and managed engagement through execution and delivery • Maintained comprehensive database that cataloged client behavior, trends and project specifications • Monitored production teams and acted as the client liaison from conception to completion of customized projects Sales Achievements: • Top producing Houston Account Manager for entire career • 2010 – 90% of sales goal • 2007-2009 – 99% of stretch goal achieved • 2009– #2 Account Executive in the country (110% of yearly revenue goal) and 118% of activity goals • 2008 – 122% of sales goal – Q3 • 2007 – 121% of yearly goal. • Exceeded sales goal 1st quarter at TrialGraphix by 52%

• Generated business for Wells Fargo by maintaining a high level of customer relations and support and identifying opportunities for internal cross-selling opportunities to our partners (mortgage, investments, insurance, etc) • Maintained professional relationships with customers to ensure repeat business while selling a full range of bank products through a thorough, in-depth knowledge of services and solutions. • Responsible for intermediate duties and support related to branch operational activities and financial services. • Provided leadership, training, and support to less experience banking sales officers • Held a notary certification for 1.5 years while holding this position

• Involved heavily in the company’s conversion to QuickBooks ‘99 • Accounts Payable/Accounts Receivable • Coordinated service calls for our new and long-standing high-end clientele • Reviewed daily alarm test reports to determine system failures or areas of technical error • Assisted sales team with contract creation • Involved in coordinating and participating in staff interviews