Tami Breit

Develop and execute the company's long-term business strategies, setting goals for growth, profitability, and market expansion. Foster a company culture that emphasizes innovation, collaboration, accountability, and high-quality service delivery. Ensure the company maintains a competitive edge in the rapidly evolving IT landscape. Identify and pursue new business opportunities, partnerships, and markets to grow the company's client base. Cultivate and maintain relationships with key clients, stakeholders, and industry partners. Lead efforts to build a strong brand presence in the market, representing the company at conferences, trade shows, and in media engagements. Oversee the financial health of the company, including budgeting, forecasting, and resource allocation. Implement processes and systems that drive efficiency, scalability, and service quality within all areas of the business, from IT support to customer service. Oversee the integration of new technologies and tools that enhance service offerings and streamline operations. Ensure the delivery of exceptional IT services, support, and solutions to clients, maintaining a high level of customer satisfaction and retention. Drive customer-centric initiatives that ensure client needs are met proactively and that they receive tailored solutions. Act as the final point of escalation for client issues, ensuring resolution of critical challenges and maintaining strong client relationships. Oversee talent acquisition and retention, ensuring the company attracts and retains top-tier IT professionals. Ensure the company adheres to industry standards, legal requirements, and cybersecurity best practices. Oversee risk management strategies, including disaster recovery, data protection, and business continuity planning. Stay informed about evolving technology trends and regulations to protect the company's reputation and compliance standing.

Maintains, tests, debugs, and updates programs, reports/forms, automated information linkages between systems/databases and systems for specific applications. Supervises the implementation process for outside software while also designing, coding and maintaining applications developed in house. Collaborates with other technical team members and end users in testing new applications to ensure functional requirements are met. Educates employees on proper use of all systems, including assistance with writing training materials and conducting seminars. Assists with identity and access management, including revalidation of application permissions. Maintains knowledge of all database applications used by the company and is able to import and export data from one database application to another facilitating the integration of information to support business actions. Works closely with other IT department members to resolve problems concerning the databases such as performance issues and error messages received by users. Installs, upgrades, operates and maintains network programs and software on servers and work stations, while working with users to develop an understanding of the software. Aware of current trends in information technology and other related areas. Attends conferences, workshops and other training as needed and shares this new information with the team. Handles application related trouble calls.

Software Installation Printer Installation (including setup on print servers) Hardware/workstation setup/changeouts VDI/VMware Horizon troubleshooting Exchange Admin Center modifications Active Directory (password resets, profile setup, group assignment) Network File permission setup Windows 7 to 10 transition (to include training on requested topics) Help Desk ticket resolution for city municipality and utility staff(support to include troubleshooting of computer, printer, copiers, telephone, and software/application issues and research if issue unknown) Daily meter uploads from server to Excel (to include review of data accuracy and troubleshooting errors) Daily meter data exports from automated meter software into billing software Weekly report generation from automated meter software Generating weekly and monthly reports from Report Manager for city/utility staff Modify monthly accounting reports via Excel Technical contact for implementation of new timesheet software, HR software, meeting management software, and communication interface between billing and automated metering systems

Error Correction (to include troubleshooting and resolution of claim errors) Rx claim updates via SQL (beginner level experience) Member/Provider assistance with company web site/portal (to include password resets, troubleshooting, and navigation assistance) Web Portal Administration (to include Wellness Program builds for customers, troubleshooting, Wellness Portal reporting, and data entry) Help Desk Ticket resolution (support to include troubleshooting of computer, printer, and software/application issues) with tracking and documentation through the help desk ticketing system Software Installation

Billing Specialist (06/2010-09/2015): Answer Billing related questions via telephone Document billing account activity within billing system Completion of electronic referrals to Insurance Companies Completion of paper format referrals to specialist offices (including compiling pertinent medical records from electronic health record) Completion of pre-certifications with Insurance companies to determine medical necessity for scheduled radiology and other medical procedures Tracking of Referrals/Pre-Certifications through Microsoft Excel Answering provider/patient questions regarding referrals/pre-certifications Certified Medical Assistant (01/2007-06/2010): Contact medical facilities or departments to schedule patients for tests or continuing care Authorize drug refills and provide prescription information to pharmacies Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections Interview patients to obtain medical information and measure their vital signs, weight, and height Prepare treatment rooms for patient examinations, keeping the rooms neat and clean Record patients’ medical history, vital statistics, and information such as test results in medical records Show patients to examination rooms and prepare them for the physician