Tameka-Jane Northey

I am an accomplished IDR Associate with over 6 year's experience working for one of the big four banks - National Australia Bank. The core function of my current role is to make it easy for our customers and the community, to feel heard and to have any complaints resolved fairly and efficiently. I have also taken on the role of teaching my fellow colleagues Risk Awareness, as well as leading complex lending enquiries, Fraud and Scam cases, while specializing in Financial Abuse/EPOA and Breach of Mandate cases. With customer service being the forefront of what I do, I take pride in my ability to deliver a high level of compliance and safety. As a result, I have been the recipient of the “NAB Resolve Quarterly Award” multiple times. People are my passion and a future in Financial Crime, Case Management, Risk & Governance or Workplace Training would fulfil my ambition to further my current skill set in a customer service environment.