Tamara Szames
Divisional Vice President, Customer Insights & Strategy @ Holt Renfrew
About
I’m the Founder of Arc + Axis, a strategic insight and advisory consultancy focused on consumer insights, retail strategy, and commercial growth. I partner with brands, retailers, and agencies to navigate complexity at the intersection of data, culture, and commerce.With nearly 20 years of experience across fashion, beauty, and lifestyle retail, I advise executive leadership teams on how consumer behaviour is evolving and how to translate consumer insights, market intelligence, and cultural signals into clear strategy and measurable commercial impact. My work bridges data analytics and creative strategy to help organizations cut through noise, align decision-makers, and accelerate growth.EXPERIENCE & EXPERTISEOver the course of my career, I’ve advised tier-one retailers and brands on growth strategy, retail transformation, assortment and portfolio optimization, and market expansion.I’m a recognized industry advisor, retail strategist, and thought leader, frequently featured in The Canadian Press, Strategy, The Globe and Mail, CBC, Business of Fashion (BoF), and BNN Bloomberg, and a keynote speaker at Canada’s leading retail and consumer conferences.WHAT CLIENTS RELY ON ME FOR🔹 Strategic advisor with a rare combination of brand strategy, consumer insights, and data fluency🔹 Helping C-suite and senior leaders align, decide, and act through insight-led storytelling🔹 Known for helping brands unlock and sustain double-digit growth across fashion, beauty, and lifestyle🔹 National media spokesperson and published expert in retail trends and consumer behaviourHOW TO WORK WITH MEI partner with leadership teams at moments of inflection — when growth stalls, categories shift, or clarity is needed to move forward. Engagements typically include strategic advisory, executive-level insight, and thought leadership, designed to inform decisions, align teams, and unlock commercial growth.
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Canada
Management Consulting
Commercial Strategy, Business Development, Consumer Insights, Thought Leadership, Retail Strategy, Strategic Partnerships, Client Development, Market Intelligence, Consumer Behavior, Team Leadership, Executive Advisory, Negotiation, Brand Strategy, Storytelling, Leadership, Presentation Skills
Experience

Founder & Principal
I founded Arc + Axis, a strategic insight and advisory consultancy, to partner with leaders at moments of inflection, and when growth decisions are complex, signals are conflicting, and clarity matters most. Arc + Axis combines curiosity and judgment to help organizations interpret what’s changing, understand why it matters, and decide where to place bets. Our work connects data, culture, and human behaviour to deliver clarity that drives smarter decisions, accelerates momentum, and sustains growth. I advise retailers and brands navigating category disruption, growth stagnation, and brand reinvention — helping leadership teams align, decide, and move forward with confidence.

Executive Director, Client Development, Industry Advisor, Canada Retail
Toronto, ON
As Executive Director, I led the national strategy for Circana’s fashion, beauty, and retail verticals, overseeing partnerships with top-tier retailers and shaping insight-driven growth strategies. My work transformed trend forecasting, market entry planning, and merchandising decisions into powerful levers for business expansion. I spearheaded the development of Canada’s macro trend deck, now a cornerstone resource for executive decision-making, and elevated Circana’s industry presence through keynote speaking and national media features. In parallel, I led a high-performing team of Directors, Managers, and Analysts, cultivating an inclusive and results-oriented culture. I drove the expansion of Circana’s POS panel by leading strategic retail recruitment efforts, significantly increasing market coverage and data depth. These initiatives collectively enhanced data adoption, deepened client engagement, and unlocked new revenue streams.

Executive Director, Client Development, Industry Advisor, Canada Retail
Toronto, ON
As Executive Director, I led the national strategy for NPD’s fashion, beauty, and retail verticals, overseeing partnerships with top-tier retailers and shaping insight-driven growth strategies. My work transformed trend forecasting, market entry planning, and merchandising decisions into powerful levers for business expansion. I spearheaded the development of Canada’s macro trend deck, now a cornerstone resource for executive decision-making, and elevated NPD’s industry presence through keynote speaking and national media features. In parallel, I led a high-performing team of Directors, Managers, and Analysts, cultivating an inclusive and results-oriented culture. I drove the expansion of NPD’s POS panel by leading strategic retail recruitment efforts, significantly increasing market coverage and data depth. These initiatives collectively enhanced data adoption, deepened client engagement, and unlocked new revenue streams.

Director, Client Development, Industry Advisor, Canada Retail
Spearheaded data-driven client development for Canada’s leading retailers across apparel, footwear, and beauty sectors, delivering strategic insights that transformed pricing, product positioning, and innovation frameworks. Drove deep, high-impact partnerships with retail leaders while championing thought leadership that shaped industry direction in Canada. Led retail recruitment initiatives that enhanced POS coverage and drove significant revenue growth across the competitive retail landscape. Managed and developed a team of managers and analysts, fostering a culture of excellence and collaboration to exceed business objectives consistently.

Director, Client Development, Industry Analyst, Canada Fashion
Led data-driven client development for Canada’s leading apparel and footwear brands, translating complex market intelligence into strategic guidance on pricing, product positioning, and innovation. Played a pivotal role in deepening executive-level partnerships, strengthening client loyalty, and driving sustained business growth. Simultaneously mentored a team of analysts, fostering analytical excellence and a culture of curiosity, collaboration, and continuous improvement.

Account Manager, Client Development, Industry Expert, Canada Fashion
Greater Toronto Area, Canada
Served as a strategic insights partner to major Canadian fashion brands, delivering category-level market analysis that shaped product development, assortment planning, and growth strategies. Built trusted relationships by turning data into direction, helping establish Circana (formerly NPD) as a go-to authority in the Canadian fashion landscape. Laid the foundation for long-term partnerships by consistently delivering value through tailored, consultative support.

Creative Director/ Head of Merchandising
Greater Toronto Area, Canada
Defined and executed the end-to-end creative and merchandising vision across 25 product categories for leading North American retailers. Unified trend intelligence with consumer insight to guide design, product development, and seasonal assortments, driving a multi-year growth trajectory and significantly increasing revenue. Directed cross-functional teams across sourcing, planning, and design, and crafted compelling brand narratives that influenced buying decisions and campaign direction.

Head Designer
Triple 5 Inc.
Greater Montreal Metropolitan Area
Led the seasonal creative direction for a youth-driven fashion brand, translating trend intelligence into cohesive, commercially successful collections that stayed true to the brand’s identity. Owned the whole design and product development process from concept to execution, ensuring alignment across style, storytelling, and market relevance. Developed the seasonal vision while safeguarding brand consistency, and managed fabric and textile development in close collaboration with overseas vendors. Directed the creation of complete sample collections, overseeing every stage from design tech packs and costing sheets to production-ready assets. Maintained rigorous control of the design calendar and sample deadlines to ensure timely market delivery, and additionally, merchandised store cluster deliveries to optimize in-store assortment and drive sell-through.

Graphic Designer
Toronto, Canada Area
Created integrated visual assets ranging from packaging and lookbooks to in-store signage, that reinforced brand identity and supported key retail launches. Generated new colorways, prints, and trend developments to keep collections fresh and on-point. Developed detailed technical sketches and comprehensive tech packs to streamline production. Took ownership of executing artworks and presentation boards with precision and creativity. Designed store packaging layouts and planograms that enhanced the shopper experience. Ensured consistency across all touchpoints, bringing seasonal narratives to life through clear, design-driven communication.

Fashion Stylist
Freelance
Toronto, Canada Area
Collaborated with brands, photographers, and creative teams on editorial, e-commerce, and advertising campaigns. Composed both relevant and abstract ideas rooted in design concepts to elevate visual storytelling. Hired and sourced essential props, specialists, artists, and managed complete shoot scheduling to ensure seamless production. Discovered and introduced emerging talent and designers to inject fresh perspectives. Assisted fashion stylists from The Artist Group and Judy Inc., supporting the creative process with keen attention to detail. Brought brand stories to life through visual styling that balanced trend relevance with creative direction, enhancing the impact of both commercial and creative projects.

Visual Merchandiser
Mendocino
Toronto, Canada Area
Designed and executed immersive in-store visual experiences aligned with seasonal themes and brand positioning. Accountable for communicating current fashion trends and translating them into compelling visual and marketing strategies. Created visually enticing storefront windows, innovative mannequins, and dynamic floor displays that boosted brand presence and drove revenue growth. Led weekly store flips across all locations, integrating trend-forward innovations to keep the environment fresh and engaging. Fostered enthusiasm and collaboration with sales teams to amplify customer engagement and increase profits, enhancing the overall shopping experience.
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