Talib Mohammad

Senior Travel Consultant @ TBO.COM

About

Interested in flight ticketing, worked on Amadeus, Galellio and sabre. Deep knowledge about global indicator, types of Traffic conference’s and continent. Types of market areas NORAM, EMEA, APAC and Airline with their hubs. Experience in ticketing with a demonstrated history of working in the Travel industry. Skilled in English, Tourism, Travel Management, Interpersonal Skills, and Travel & Tourism. Strong education professional with a Bachelor of Business Administration - BBA focused in Tourism and Travel Services Management from Indian Institute Of Tourism And Travel Management.

Country

India

City

Delhi

Industry

Leisure, Travel & Tourism

Skill

Abacus, Galileo, Microsoft Excel, Teamwork, Amadeus, Travel & Tourism, Problem Solving, Travel Management, Tourism, Microsoft Office, Interpersonal Skills, English

Experience

Senior Travel Consultant

TBO.COM

2023-3 - Present · 3 yrs 7 mos

Gurugram, Haryana, India

• Primary responsibilities include handling queries from travel partners in the B2B International air ticketing department. • Manage tasks such as issuance, re-issuance, cancellation, refund, partial cancelation and schedule changes through both phone and email channels. • Provide support for additional queries including EMD issuance, name changes, seat selection, and baggage purchase. • Coordinate with airlines as needed for special approvals or exceptions on behalf of travel partners. • Utilize tools such as GDS (Amadeus, Galileo & Sabre), TBO Internal CRM, Portal, and Zendesk for efficient communication via email.

Senior ticketing executive

MyHolidays

2022-7 - 2023-3 · 9 mos

Noida, Uttar Pradesh, India

 Issued airline tickets utilizing Galileo and Sabre systems for the US and Middle East markets.  Managed ticket issuance for both B2C and B2B clients, ensuring accuracy and adherence to travel regulations.  Utilized expertise in various travel agency portals to streamline booking processes and enhance customer satisfaction.  Collaborated with team members to resolve ticketing issues and provide timely customer support.  Maintained detailed records of transactions and provided regular reports to management.  Used to take care of LCC and other portals (Trip&deal,Moonline,and other corporate portals)

Ticketing executive

iEnergizer

2021-9 - 2022-7 · 11 mos

Noida, Uttar Pradesh, India

• Worked within the Go-MMT Process as a Travel executive, specializing in resolving customer concerns related to flights .Manage tasks such as issuance, re-issuance, cancellation, refund, partial cancelation and schedule changes. • Coordinate with airlines as needed for special approvals or exceptions on behalf of travel partners. • Provide support for additional queries including EMD issuance, name changes, seat selection, and baggage purchase.