Tajudeen Abdul Jabbar MBA, ITIL, MCP

IT Operations Management: Lead and Oversee day-to-day IT operations, ensuring optimal performance, reliability, and security of all systems and networks . ERP Management: Manage ERP system lifecycle, including implementation, maintenance, upgrades, and ongoing support to align with business goals. HRMS System Implementation & Support: Lead the deployment and maintenance of HRMS systems having 2600 employees, ensuring seamless integration with other business applications and enhancing HR operations. Digital Transformation: Drive digital transformation initiatives, integrating new technologies to streamline business processes and enhance overall efficiency. IT Infrastructure Management: Oversee the planning, design, and maintenance of IT infrastructure, ensuring scalability, reliability, and security. Data Center Maintenance: Manage the upkeep of data center operations, including hardware and software management, and ensuring high availability and disaster recovery. IT Budgetary: Develop and manage IT budgets, track expenditures, risk assessment and ensure cost-effective use of resources while aligning with organizational objectives. Cloud Migration: Plan and execute cloud migration strategies, ensuring smooth transition to cloud platforms with minimal disruption to business operations. Cybersecurity: Ensure the security of IT systems by implementing policies and procedures to protect data, prevent cyber threats, and ensure compliance with industry standards. Team Management: Lead and mentor a team of IT professionals, providing direction, training, and support to foster a high-performance culture. Vendor Management: Manage relationships with third-party vendors, service providers and IT consultants, ensuring contract compliance, service levels, and cost optimization. Technology Strategy: Develop and implement technology strategies to support business growth and meet evolving technological needs.

Working as an ERP Head / IT Head at centralised Large IT Department to manage IT Services and ERP Systems like Microsoft Dynamics 365 FO, AX2012, SAP Business One and utilities like MECOMS, HRMS - MenaItech and vertical in-house system for utilities sales. • Responsible to manage IT Services and ERP System & Application of SISCO & Portfolio companies. • Streamlined Microsoft Dynamics 365 ERP systems, MECOMS HRMS and SAP Business One for SISCO Group portfolio companies, enhancing system performance by 30% and reducing manual workload by 50%, contributing to a 20% increase in overall productivity. • Developed and managed comprehensive annual IT budgets exceeding 10M SAR for SISCO Group, optimizing resource allocation to achieve a 15% reduction in operational costs and a 20% improvement in budget adherence. • Migrated HRMS system to a cloud “SaaS” platform and on-premise ERP server to OCI cloud “IaaS” and transfer risk and saved 30% of Datacenter maintenance cost. • Organized workshop to gather user requirements and convert them into technical req. document. • Conducted IT audits and executed recommendations from Audit findings. • Ensured backups, high availability, and disaster recovery plans and tested DR periodically. Key Achievements: • Cloud Migration: Migrated HRMS system to cloud “SaaS” platform and on-premise ERP servers of Microsoft Dynamics 365 FO to OCI cloud “IaaS” platform. • Microsoft Dynamics 365 FO: Implemented for SISCO Holding, International Water Distribution Company, LogiPoint. • SAP Business One: Implemented for Kindasa Water Services Company; developed vertical Sales System for Water Sales. • Integration & Customization: Integrated vertical Utility billing system into Microsoft Dynamics 365 ERP and vertical Sales system with SAP Business One. • E-Invoice: Led implementation of E-Invoice requirements as per ZATCA specifications for SISCO Holding, International Water Distribution Co., Kindasa Water Services Company.

Worked as an ERP Consultant at SISCO for implementing ERP Systems across the group companies like SISCO, TAWZEA, LogiPoint and KINDASA. ERP systems are : AX2009 , SAP Business One. Major tasks: • Led the implementation of Microsoft Dynamics AX2009 for SISCO Group. • Configured and customized Dynamics AX2009 to meet business needs. • Conducted system testing, user acceptance testing (UAT), and supported end-users. • Implemented MECOMS vertical Utility – Billing system for TAWZEA. • Integrated MECOMS with AX2009 ERP system. • Trained end-users on system functionality and best practices.

Worked as a Senior System Analyst for the development and deployment of ERP Like in-house system and a vertical system called BRZ (Bonded and Re-export zone) Operation system. • Upgraded AX2009 to AX2012 and provided ongoing support. • Gathered business requirements and translated them into functional specifications for Dynamics AX2009 Finance. • Configured and customized Dynamics AX2009 to meet business needs. • Managed system testing, UAT, and supported end-users. • Developed in-house ERP-like systems including Finance, HRMS, Procurement, Fixed Asset & Maintenance.

• Maintained and customized container tracking systems of Jeddah Islamic Port - JIP. • Supported NAVIS sparks & express system. • Integrated NAVIS system with Container Tracking System.

• Designed, developed and maintained software applications for business processes. • Implemented HRMS system for an organization with over 3500 employees.