Taiwo Sonde
Supports & Financial Services Co-Ordinator @ Government of Alberta
About
I am a Governance, Risk, and Compliance (GRC) professional with 5 years of experience across the financial industry, including banking, investment, and insurance sectors, as well as in consulting and education. I specialize in managing risk, ensuring compliance, and helping organizations build secure, compliant frameworks to protect customer-sensitive information. I have a strong background in working with key regulations like NIST CSF, ISO/IEC 27001, HIPAA, GDPR, and PCI-DSS. In my consulting role, I’ve successfully advised clients on navigating regulatory requirements, improving their risk management processes, and optimizing security practices, leading to measurable improvements like a 30% reduction in security vulnerabilities. In education, I’ve delivered training sessions to over 50 professionals, equipping them with the skills needed to effectively tackle GRC challenges. My ability to explain complex compliance concepts understandably has been a key asset in bridging gaps between technical teams and non-technical stakeholders. I am passionate about leveraging my strong communication, project management, and problem-solving skills to help organizations navigate the complexities of compliance and build resilient, secure systems.
Canada
Edmonton
Financial Services
ISO 27001, Regulatory Compliance , Governance, Risk and Compliance (GRC) Management, Security Metrics & Reporting, Change Management & IT Governance, Secure Configuration Management(SCM), Vendor Risk Assessment & Due Diligence, Identity and Access Management (IAM) Governance, Cloud Security Compliance (AWS, Azure, GCP), Security Awareness Training & Employee Compliance Program, Incident Response & Business Continuity Planning, Data Protection & Privacy Compliance, Policy Development & Enforcement, Security Controls Implementation & Monitoring, Third Party Risk Management (TPRM), IT Audit & Compliance (Internal & External), IT Audit & Compliance, Risk assessment& Risk Mitigation, Customer Support, Customer Service Management
Experience

Customer Loyalty Specialist
Canada
● Communicate with clients and explain characteristics and qualities of insurance policies. ● Meets and exceeds 70% retention, sales and service targets, production targets including calls and handling time. ● Utilizes objection handling and needs analysis techniques to aid in both up selling and retention scenarios with >80% success rate. ● Suggested amount and type of coverage depending on analysis of prospect’s circumstances and used persuasive sales techniques. ● Assessed the needs of clients, developed solutions to complex risk situations and offered clients appropriate risk management products. ● Contacted policyholders to explain policy and recommended and made changes in insurance program and beneficiaries. ● Ensures all sales and retention techniques are compliant and meet the expectations of regulatory requirements.
Taiwo Sonde's Contact Information
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