Taiseer AlHewiti

Leading property management operations across residential and commercial properties within RAFAL portfolio. Responsible for leasing performance, tenant relations, operational efficiency, and overall property performance while working closely with internal teams to enhance occupancy, tenant experience and long-term asset value.

*Responsible for preparing Quality Plan that supports the project and clients’ requirements on quality assurance and quality control. *Ensure that non-conforming clients’ project activities including potential non-conformance are identified and resolved through approved quality procedures. *Provide independent quality control audit of Client vendors/contractors and sub-contractor. Responsible for all field inspections and coordination of inspection activities to ensure the quality level. *Maintaining the quality assurance records and execution of periodic inspection on job.  *Controlling the activities of QC Inspectors/NDT coordinators and giving proper instructions to them.  *Ensure that the QC inspection work proceeds in accordance with project quality plan, control procedures. *Investigate client’s complaints and follow up with the concerned department and NCR to be created with the corrective action .  *Majority of complaints define the reasons of the complaint leading us to solve it permanently. *To ensure the effective and efficient operation of all the projects at all times.  *Following up with the contractors to achieve accomplish of work. *Preparing SOPs, procedures and checklists.

*Create a complaints log to register all the complaints log for all the projects and following up with concern departments on a daily basis in order to solve the problem and satisfied the client.  *Monthly check list to be submitted to the QA/QC manager.  *Daily, weekly, monthly site inspection.  *QHSE Incidents reports.  *To insure all MADAR labourers is using the PPE.  *To train the staff for the importance of using the PPE (personal protective equipment) to avoid hazardous, risks or any serious injury and To follow health and safety standards.

*Helpdesk is the focal point for managing and coordinating MADAR Facilities management performance, as a supervisor I worked with the team to improve our services to achieve our client’s needs.  *Using the CAFM system in order to maintain up-to- date records of the status for all service requests. *Follow up day by day with the team to assure appropriate standards of customer service.  *To train the team/new operator how to follow the helpdesk procedure and process. *Follow up on a daily basis with the concerned departments to insure all the outstanding jobcards been done.  *Preparing client feedback report on monthly basis.