Tainara Ide Ajaj

Gerente de Experiência do Cliente @ Dengo Chocolates

About

Bringing over a decade of rich retail experience spanning various national, international, and startup brands, I specialize in elevating Customer Experience (CX). Proficient in enhancing both physical and digital customer journeys, I've adeptly crafted and executed tailored training programs to empower teams in delivering unparalleled service. My commitment lies in driving satisfaction and fostering growth through impactful customer interactions. Com mais de 10 anos de experiência no varejo, atuei em diferentes segmentos de marcas nacionais, internacionais e startups. Minha trajetória profissional é marcada pela expertise em Experiência do Cliente (CX), concentrando esforços em garantir jornadas completas e satisfatórias para os clientes, tanto no ambiente físico quanto online. Ao longo da minha carreira, desenvolvi e implementei treinamentos personalizados para equipes, com o objetivo de proporcionar um atendimento excepcional aos clientes em todos os canais. Minha abordagem centrada no cliente e a paixão por criar experiências memoráveis têm sido fundamentais para impulsionar o sucesso das empresas onde atuo.

Country

Brazil

City

São Paulo

Industry

Retail

Skill

Visual merchandising, Planejamento estratégico, Merchandising, Negociação, Varejo, Microsoft Word, Microsoft PowerPoint, Liderança de equipe, Gestão, Atendimento ao Cliente, Planejamento empresarial, Estratégia empresarial, Vestuário, Moda, Microsoft Excel

Experience

Gerente de Experiência do Cliente

Dengo Chocolates

2025-4 - Present · 1 yr 6 mos

São Paulo, Brasil

Retail Training Manager - Le Lis Blanc

VESTE S/A

2023-3 - 2025-5 · 2 yrs 3 mos

São Paulo, Brasil

Training and Customer Experience Manager

AMARO

2019-7 - 2023-3 · 3 yrs 9 mos

Results-driven professional specializing in training, employee development, and customer experience optimization. Expertise in conducting and analyzing NPS, Google, and general customer satisfaction surveys to identify key insights and drive strategic improvements. I translate data into actionable strategies, ensuring that each department receives tailored recommendations to enhance service quality, operational efficiency, and overall customer satisfaction. Passionate about fostering a customer-centric culture through continuous learning, impactful training programs, and innovation-driven experience design.

Retail Training Manager

TRACK&FIELD

2017-5 - 2019-7 · 2 yrs 3 mos

Proven experience in: Identify training opportunities and create a sales training roadmap, create and execute new training methodology and organizational transformation. Developing a training measurement process by building and launching surveys. Conducting training and Performance Management. Result-oriented, with a track record of solving complex problems. Designing creative strategies and delivering significant impact for high-performance teams.

Training and Visual Merchandising Coordinator

TRACK&FIELD

2014-4 - 2017-4 · 3 yrs 1 mo

Visual Merchandising Coordinator

Loungerie S.A.

2012 - 2014-3 · 2 yrs

Focused on results, I specialize in developing and implementing visual merchandising strategies that enhance brand consistency and maximize sales performance. By working closely with all departments—marketing, sales, and operations—I ensure the seamless execution of visual standards across all retail spaces. I have led nationwide training programs, optimizing store layouts to improve customer experience and conversion rates. Additionally, I developed the Basic Merchandising Organizer, streamlining processes and increasing efficiency. My expertise also includes designing impactful showrooms and sales conventions that strengthen brand positioning and drive business growth.