Taichi Nakashima

Watershed is the enterprise climate platform. Watershed delivers granular, audit-ready carbon measurement; one-click disclosure and reporting; and real emissions reductions—all in a single, intuitive, enterprise-grade software platform. Watershed customers have access to our exclusive marketplace of scientifically vetted, high-additionality carbon removal projects and high-quality carbon avoidance; in-house climate and policy expertise; and ongoing support throughout their climate journey.

Driving the overall strategy and execution of UX Research Participant Management, leading a team of managers, program managers, and participant recruiters to ensure the operational efficiency of qualitative UX Research participant recruiting processes - including outreach, participant tracking, and cross-functional partner alignment.

Coordinated with clients to launch Account Based Marketing initiatives at their organizations, including strategic planning, display advertising campaigns, and deploying Demandbase tools.

Responsible for expanding the Customer Success organization, driving renewals, and creating new processes for the Success and Support teams.

Regional Director at Sprinklr's San Francisco office, responsible for managing a team of 8 client success professionals with responsibility for more than 60 customers. Worked directly with clients and partnered with team members to help clients increase platform adoption, refine and execute on social media strategy, and counsel clients on how to leverage Sprinklr's technology and services to achieve short- and long-term KPIs and business objectives.

Owned the ultimate success of portfolio of enterprise customers, including initial onboarding after configuration and product adoption, retention, and account growth. Clients included brands across insurance, B2B technology, media automotive, retail, and media. Developed relationships to fully understand customer's business needs and measurements for success, and served as customer advocate internally while effectively collaborating with internal, cross-functional teams including enablement, sales, support, engineering, and finance.

Responsible for refining and executing Get Satisfaction's customer success strategy across a portfolio of more than 300 enterprise clients. Collaborated with product, implementation, and documentation teams to develop and deploy new Get Satisfaction onboarding process and related internal and customer-facing materials, while building relationships with enterprise customer and and leading periodic health checks and community reviews.

Led an 8 person team supporting a portfolio of clients during their post-launch and ongoing interactions with Medallia. Coached analysts and managers on best practices to achieve high customer satisfaction and acted as client escalation point for growing portfolio of clients in hospitality, financial services, retail, and B2B verticals.