Taiane Okuma

Largest sports retailer group in Latin America, owner of Centauro and responsible for Nike’s operations in Brazil (via Fisia). Acting as Product Manager for payments, refunds, and credit management on Centauro and Nike Brazil websites. • Led discovery and implementation of new payment methods such as Pix and Apple Pay, with cross-team scope, improving conversion rates and payment approval. • Defining strategies, roadmaps, and KPIs for a new credit solution (e.g. store credits/“voucher”), reducing systemic weaknesses, fraud-related financial losses, and improving customer experience (CES and CR metrics). • Conducting discoveries and implementing initiatives to increase payment approval rate, directly impacting digital revenue. • Managed the migration from legacy payment platform (integrating gateway, antifraud, and issuers), ensuring scalability and reliability. • Maintained continuous alignment and communication with stakeholders regarding roadmap and delivered results

• Led the design and implementation of a unified Admin Panel, replacing legacy systems and improving user security and experience. • Defined strategy and roadmap for governance of access management and critical digital processes.

• Defined strategy, roadmap, and prioritization criteria to improve operational efficiency across the company. • Conducted as-is/to-be process mapping, leveraging technology to reduce operational costs and risks.

• Led automation of manual processes using UiPath and Python, generating efficiency and cost reduction. • Defined automation strategy and roadmap, including ROI tracking and reporting. • Conducted process mapping (as-is/to-be) for automation prioritization.

• Implemented the Shared Services Center (SSC) in the tax area, centralizing processes and reducing costs. • Developed RPA solutions for tax, accounting, and accounts payable processes. • Conducted financial impact analysis on ICMS tax deduction from PIS/COFINS base, achieving measurable savings.

• Led internal controls project to reduce accounting losses, presented to VP and CEO. • Designed and implemented a budget model for Net Income accounts, focusing on EBITDA-driven financial control.

Job rotation across Payroll, Revenue Recognition, Pricing, and Treasury.