Tai Wai Chok

As a Steel Trader Export Representative, I will be responsible for facilitating the export of steel products to international markets. I will play a crucial role in identifying potential markets, building and maintaining client relationships, negotiating deals, managing logistics, and ensuring compliance with export regulations. However, this position requires strong sales acumen, excellent communication skills, and a deep understanding of the steel industry and global trade dynamics.

Leadership and Strategic Planning: * Provide visionary leadership to align the organization with its mission, vision, and strategic goals. * Develop and implement business strategies to achieve growth, profitability, and sustainability. * Make high-level decisions that impact the overall direction of the organization. Operational Management: * Oversee day-to-day operations, ensuring efficiency, productivity, and quality standards are met. * Optimize processes and workflows to enhance operational effectiveness. * Implement and maintain effective systems for resource allocation, budgeting, and financial management. Team Management: * Recruit, train, and lead a high-performing team. * Foster a positive and collaborative work environment. * Set performance expectations and provide regular feedback to ensure individual and team success. Financial Management: * Develop and manage budgets, financial forecasts, and business performance metrics. * Identify cost-saving opportunities and revenue enhancement strategies. * Ensure financial sustainability and accountability. Customer Relations: * Build and maintain strong relationships with clients, customers, and key stakeholders. * Monitor customer satisfaction and address issues to maintain a positive reputation. Risk Management: * Identify and mitigate potential risks to the organization. * Implement strategies to ensure compliance with relevant laws, regulations, and industry standards. Innovation and Adaptability: * Encourage a culture of innovation and continuous improvement. * Stay abreast of industry trends and emerging technologies, adapting the organization's strategies accordingly. Communication: * Communicate effectively with internal and external stakeholders. * Represent the organization in a professional manner in public forums and events. Performance Evaluation: * Analyze the organization's performance against key objectives. * Implement changes and improvements based on performance evaluations.

As a Senior Customer Service cum Marketing professional, I will be responsible for overseeing and managing both customer service and marketing functions within the organization. I will play a crucial role in ensuring exceptional customer experiences while also contributing to the development and execution of marketing strategies to drive business growth and customer acquisition. * Provide exceptional customer service and support to clients, addressing inquiries and resolving complaints in a timely and professional manner. * Lead a team of customer service representatives, providing training and coaching to ensure team members deliver exceptional customer experiences. * Develop and implement customer service policies and procedures to improve the overall customer experience. * Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure customer needs are met and exceeded. * Conduct customer surveys and analyze feedback to identify areas for improvement and implement solutions. * Assisted in the development and execution of marketing campaigns and strategies to drive brand awareness and increase customer acquisition. * Coordinated with external agencies and vendors to execute marketing initiatives.

Results-driven Regional Sales Manager with over 10 years of experience in driving sales growth, building and managing high-performing sales teams, and developing and implementing effective sales strategies. Possess excellent communication, negotiation, and leadership skills, with a customer-focused approach. Besides that, with a proven track record of successful sales and business development initiatives, with a focus on emerging markets. Skilled in developing and implementing export strategies that drive revenue growth and improve market share as well. * Develop and implement regional sales strategies to drive revenue growth and exceed sales targets. * Lead and manage a team of sales representatives, providing coaching and training to ensure team members meet and exceed performance goals. * Build and maintain strong relationships with key customers, identifying and addressing their needs and concerns. * Participated in trade shows and other industry events, representing the company and generating new business leads. * Analyze market trends and competitor activities to identify opportunities and develop effective sales strategies to capitalize on them. * Collaborate with cross-functional teams, including marketing, operations, and finance, to ensure seamless communication and support for sales activities. * Develop and execute export strategies for the company's products and services in Singapore, Indonesia, Australia & New Zealand. * Manage international sales and marketing initiatives, including market research, product promotion, and advertising campaigns. * Negotiate contracts and oversee logistics operations, including shipping and distribution. * Ensure compliance with international trade regulations and documentation requirements. * Managed logistics operations, including shipping and distribution, to ensure timely delivery of products to customers.

• Strong track record of achieving and exceeding sales targets through strategic planning and effective execution of sales and marketing plans • Proven ability to develop and implement successful marketing campaigns that increase brand awareness and drive sales • Expertise in managing and motivating sales teams to achieve their full potential and exceed sales targets • Excellent communication, interpersonal, and negotiation skills with the ability to build strong relationships with clients and suppliers • Ability to analyze market trends and customer behavior to identify opportunities and create effective strategies to increase market share • Developed and implemented successful marketing campaigns that increased brand awareness and customer engagement • Conducted market research to identify new opportunities and developed strategies to capture market share • Managed key accounts, developed new business relationships, and negotiated contracts with clients • Analyzed sales data and created sales forecasts to guide business decisions

• Provided exceptional customer service and product knowledge to build and maintain customer relationships • Achieved sales targets by identifying customer needs and recommending appropriate solutions • Contributed to the development and execution of sales strategies to drive revenue growth • Maintained accurate sales records and provided regular reports to management • Collaborated with other departments to ensure customer satisfaction and meet business objectives

RESPONSIBILITIES: • Serving VIP/Regular customers • Arranging window displays for products advertisement • Ordering stocks & other inventories • Convening team meetings weekly • Recruiting and training new team members • Supervising staffs • Delegating workloads • Assisting in other store operations