Tai Sin Wong

• Adopted a customer-centric attitude, resulting in positive feedback from both crew and passengers for excellent inflight customer service • Mentored and provided support to junior flight attendants • Managed the expectations of customers from across different nationalities • Resolved customer complaints in a calm and effective manner • Commended for proactiveness and dependability by senior crew members in performance evaluations

• Updated departmental and committee websites, and set up new websites for projects • Assisted in the management of departmental servers • Provided IT support to committees and University functions, and resolved ad-hoc technical issues for the Office

• Stationed at hotel lobby to welcome guests from different nationalities • Answered customers’ enquiries and handled crisis situation and difficult customers in a calm, effective manner

• Liaised with external agencies to develop an application on flight information based on civil aviation data provided by PCCW • Applied various software tools such as JavaScript, PHP, HTML, CSS and MySQL

• Assisted the PhD tutor to facilitate tutorial classes after class to over 40 students • Conducted research and prepared learning materials for 40 students • Provided one-on-one tutorial sessions to students with specific needs