Taffy Joseph Dcruz

Enterprise Integrations & Client Ownership Led end-to-end API integrations for enterprise F&B clients across POS, ERP, and payment systems, ensuring successful onboarding and go-live across multi-location environments Acted as the primary technical point of contact, working closely with client IT teams to implement and optimize integrations Technical Execution & Problem Solving Diagnosed and resolved complex production issues by analyzing API payloads, webhook events, and system logs, ensuring high system reliability Managed integrations across platforms such as Foodics, NCR, Simphony, Odoo, and delivery aggregators Implementation & Scale Supported large-scale rollouts, enabling seamless integration of ordering and payment flows across multiple locations Proactively monitored integration performance and reduced system failures through structured debugging and issue resolution Cross-functional Collaboration Partnered with engineering and product teams to prioritize and resolve client issues, contributing to improved platform stability Translated technical issues into business context for faster decision-making and resolution

Managed enterprise restaurant accounts, supporting onboarding, implementation, and ongoing platform usage Led POS system implementations, ensuring smooth deployment across multiple locations Provided consultative support on menu configuration, workflows, and integrations Supported client retention and growth through strong relationship management and platform optimization

Overseeing hiring process, which includes coordinating job posts, reviewing resumes, performing reference checks and ensure recruitment process runs smoothly. Ensure to facilitate the required accessibilities to new joiners and existing employees in coordination with concern department. Develop HR policies throughout the organization, explaining the policies, procedures, laws, and standards to new and existing employees. Preparing and submitting all relevant HR Letters/ Documents/Certificates as per the requirement of employees in consultation withthe management. Maintain organizational charts and detailed job descriptions for all employees. Conducting employee orientation and facilitating newcomers joiningformalities. Respond to employees’ queries and resolve issue in a timely and professional manner.

• Worked as Learning and Development Administrator in Talent Services for UKI EY Employees on the learning and development tool (EY Leads). • Coordinating classes and courses using different tools, updating HR data, validating the form received, handling mails from clients. • Coordinate and maintain the organizational learning and development calendars and associated awareness months. • Oversee the planning, delivery and evaluation of mandatory training programs. • Engaging conversations with on shore team to discuss on challenges on process improvements. • To provide status update on day to day operations