Tafadzwa Ryan Mushaninga

Cyber Security Specialist

About

Connectivity is the lifeblood of modern business, and I specialize in ensuring it never stops flowing. As a strategic problem solver, I translate complex technical challenges into scalable, high-performance business solutions. With over a decade of hands-on experience spanning telecommunications, cybersecurity, and ICT solution sales, I don't just maintain networks—I architect resilience. My technical foundation runs deep: from executing precision end-to-end fibre optic splicing and configuring complex MikroTik and Cisco infrastructure, to deploying robust enterprise firewalls using Fortinet and Sophos. Today’s businesses require boundaryless operations. I excel at designing and supporting advanced remote and high-speed connectivity deployments, including traditional LTE and VSAT networks, alongside cutting-edge Low Earth Orbit (LEO) satellite solutions like Starlink. Whether a client is in a high-density urban center or a remote off-grid site, I ensure they have seamless, high-speed access to the systems they rely on. Currently, I am heavily focused on the Unified Communications space, acting as a managed service provider to host, deploy, and administer 3CX VoIP systems that modernize internal corporate communications. Ultimately, I bridge the gap between deeply technical execution and executive business strategy. I am highly adept at managing B2B client partnerships, driving technical pre-sales, and maintaining strict SLA compliance to consistently uncover revenue growth opportunities. Core Arsenal:Next-Gen Connectivity: LTE/VSAT design, Fibre optic splicing, and large-scale Wi-Fi deployments. Also highly experienced with modern Starlink satellite integrations to eliminate dead zones. Enterprise Infrastructure: Expert configuration of MikroTik and Cisco routing hardware, alongside Ubiquiti, TP-Link, and Cudy switching systems. Cybersecurity: Proactive threat analysis and endpoint protection utilizing Sophos and Fortinet ecosystems. Unified Communications: Comprehensive 3CX VoIP management and administration for complex client voice deployments. Business Intelligence & Sales: Dashboard automation via Power BI, technical pre-sales consulting, and SLA account management.

Country

Zimbabwe

City

Mutare

Industry

Telecommunications

Skill

SQL, Sales Management, Ethical Hacking, Oracle Certification Program (OCP), Service-Level Agreements (SLA), Data Analytics, Fortinet, Monitoring Performance, Technical Service Delivery, CRM Databases, Computer Repair, Firewalls, Executive Decision-making, Upselling, Business English, Zoho Analytics BI, Dashboards, Office Procedures, 3CX, CRM Program Management

Experience

Cyber Security Specialist

Utande Internet Services

2020-4 - Present · 6 yrs 6 mos

Customer Service Representative

Utande

2016-7 - 2025-12 · 9 yrs 6 mos

Mutare, Zimbabwe

Maintains customer rapport by listening to and resolving concerns; answering questions Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Information Technology Solutions Specialist

Dandemutande Investments Private Limited

2016-7 - Present · 10 yrs 3 mos

Technical Customer Service Representative

Dandemutande Investments Private Limited

2016-7 - 2025-12 · 9 yrs 6 mos

Mutare

NOC Support/ technician

B-SAT Satellite Communications

2011-5 - 2016-6 · 5 yrs 2 mos

NOC Support/ Technician

B-SAT Satellite Communications

2011-5 - 2016-6 · 5 yrs 2 mos

Mutare, Manicaland, Zimbabwe

Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements Assisting technicians in the field with which ever queries and problems they may encounter on the ground. Liaising with the Internet Service Providers concerning different issues. Maintains network performance by performing network monitoring and analysis, troubleshooting network problems, identifying solutions. Updates job knowledge by participating in educational opportunities; reading technical publications. B-SAT SATELLITE COMMUNICATIONS - TECHNICIAN October 2011- June 2016 Technical installation and maintenance of VSAT Systems and technologies, Wimax systems, Local Area Networks both Ethernet and wireless, Radio links. Maintains safe work environment by following codes, standards, and legal regulations Installation of Operating systems onto computers. Maintains network by troubleshooting and repairing outages updating documentation Plan network installations by studying customer’s technical specifications, assessing installation site; preparing an installation diagram Planning and executing the selection, installation, configuration, and testing of equipment Maintenance of computer operating systems, software and hardware.

Technician

B-SAT Satellite Communications

2011-5 - 2016-6 · 5 yrs 2 mos

Installations of VSATs, wirelesss networks, networking, servicing and replacement of wireless and VSAT equipment.

Customer Service Representative

B-Sat Satellite Communications

2011-5 - 2016-6 · 5 yrs 2 mos

• Installed, tested, and maintained client network solutions (VSAT, WiMax, LTE, LAN). • Delivered in-field technical support minimizing service disruptions. • Documented service activities in CRM systems and generated operational reports. • Developed installation reports improving network design and project accuracy. • Collaborated with technical and sales teams to align installation plans and identify upselling opportunities. • Ensured strict adherence to company protocols and safety procedures.

Education

• English for Business Communication (Level 1 – Pass) • Office Procedures (Level 1 – 1st Class Pass, Level 2 – Pass) • Business Studies (Level 1 – Pass)