taf pilgrim

business solutions analyst

About

A committed, confident professional with 14 years’ experience within communications, technical and igaming environments. My skills include excellent internal and external customer service, an organised approach to implementing processes and procedures. I develop effective working relationships with staff at all levels in different settings using my influencing, management, strong character and interpersonal skills. Performance-driven and forward-thinking, I also have top class written and verbal communication skills including the ability to create and present documentation to the very highest level.

Country

united kingdom

City

london

Industry

real estate

Skill

payment systems, online gambling, process improvement, online gaming, aml, quality assurance, pl/sql, microsoft office, operations management, payment cards, leadership, training delivery, online management, atlassian jira, six sigma, vba, sap erp, minitab, crm, e payments, payments, project delivery, project management

Experience

payments operator

betfair plc

2006-11 - 2008-8 · 1 yr 10 mos

customer service trainer

betfair plc

2006-5 - 2006-8 · 4 mos

customer service operator

betfair plc

2002-11 - 2005-10 · 3 yrs

ap bpo - service development projects

gsk

2013-10 - 2014-10 · 1 yr 1 mo

Identifying opportunities to drive transformation of the newly formed P2P Business Service Centre team initiatives through visibility of changes and identification of opportunities to improve business process. Lead for Payables Reporting Project. Reviewing of all payables reporting in the BSC. Identifying actionable strategies designed to improve AP reporting processes. Currently working alongside the ADP team to deliver process improvement on the current service level agreement and KPI’s ensuring the performance targets related to the P2P process are adhered to both by the BSC and the outsource provider. Support the end-to-end continuous improvement process through Performance Management and introducing Lean Sigma practices to the BSC. Analysis, monitoring and evaluation of monthly controls P2P02 Purchasing, Monitoring Open P/O & GRNI, P2P03 Invoicing Aged Creditors. Overlooking the routine reports, schedules and summaries procedure. Assisted with the UK Data Migration from JDE to SAP.

payments specialist

betfair plc

2008-9 - 2013-7 · 4 yrs 11 mos

Lead for Payments team in a 5 year Italian Programme. Contributions included managing the development, building and UAT testing of a new Payments File Upload Tool and the successful migration of all payment related activity from Sportsbook (ISB platform) to .IT environment. Risk management solutions. Implemented QA processes for 18 payment methods which significantly reduced risk of error as well as operational risk. Responsible for the training and knowledge development of 3 other Specialist staff and directly responsible for the coaching and performance management of 3 Admin staff. Process improvement of our e-wallet payment options by introducing World Pay One Click methods: including Instadebit, Euteller, Abaqoos and iDeal. Risk analysis, net impact and all function control management carried out.

business solutions analyst

cushman & wakefield

2014-11 - Present · 11 yrs 11 mos

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm's 43,000 employees in more than 60 countries provides deep local and global insights that create significant value for occupiers and investors around the world.