Tacher Leung
IT Practice Lead @ Cathay Pacific
Hong Kong SAR
Hong Kong
Airlines/Aviation
Technology Management, Agile Methodologies, Team Leadership, Information Technology, Systems Programming, 一般使用者訓練, 技術支援, Network Performance Management, Digital Telephony, 災難復原, Budget Analysis, Customer Presentations, 領導力, Senior Stakeholder Management, Root Cause Problem Solving, Major Incident Management, Shareholder Communications, Third-Party Vendor Management, 軟體專案管理, 基礎架構管理
Experience
IT Practice Lead
Cathay Pacific
Hong Kong SAR
- Own and continuously enhance the IT Operations practice framework - Drive operational best practices and innovation - Lead the execution of the IT Quality Management Framework for Operations - Champion change management within IT Operations - Provide expert coaching and advisory to Operations teams - Lead capability uplift across the Operations community - Build and sustain a strong Operations Community of Practice - Ensure alignment of Operations practices with other IT practices - Oversee operational communications and knowledge management - Support ISO20000, internal & external audit activity for IT Operations
Service Delivery Manager
Cathay Pacific
Hong Kong SAR
Senior Service Operations Lead
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Systems Manager
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Analyst Programmer
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Education
Coventry University
Aviation Management
University of London
Computing & Information Systems
City University of Hong Kong
Computer Studies
Tacher Leung's Contact Information
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