tabitha smiles

operations manager

About

Over 10 years management experience in office, warehouse, & Retail work environments. Skilled at running both large and small departments. Recent experience with audience development and target marketing experience for a national media company. Knowledge regarding distribution management. Experienced Project Coordinator with over 13 years experience in the Information & Technology Management field. Specializing in paper & Digital record conversion. Strengths: >Experience with audience development and target marketing > Market auditing > Readership & Circulation auditing > Success in setting up new clients with record management program to meet a specific need. > Demonstrated ability to gain customer trust and provide exceptional follow-up > Experienced with various scanners.(IBML, Ingenuity, Cannon, & Fujitsu scanners.) > Experienced with multiple software applications for record management and scanning > Adept at training large groups of new employees in classroom and on the job settings.

Country

united states

City

brooklyn

Industry

non-profit organization management

Skill

records management, digital imaging, customer service, management, scanners, analysis, account management, data entry, document management, vendor management, microsoft office, inventory management, payroll, accounts payable, employee training, schedules, internal audit, roi management, accounts receivable, floor management, kofax, product management, hipaa, business analysis, fleet management, wide format printing, billing process, ups shipping, fedex, litigation support, kpi reports, kpi implementation, mail sorting, acc, databases, ftp software, retail, cashiering, waitressing, bartending, lean management

Experience

image supervisor

portland habilitation center northwest

2013-3 - 2015-8 · 2 yrs 6 mos

* Manage the Records / Scanning department at PHC. * Primarily handle government contracts for both document scanning and record management. * I am responsible to train and mentor those with disabilities on working in the Record/ Image department. * Duties: * Employee development and mentoring * Manage P&L costs to drive team to success * Account management * Create and implement new scanning projects for each new customer * Manage KPIs for the department & provide resolution if needed to balance workload. * Provide implementation & follow up on all company initiatives. * Accomplishments: * Created new floor plan and workflow for Imaging room * Reconfigured IT set up for faster download times and better overall security with digital storage * Organized new SOP for each process & implemented training for team on "best practices" * This is a non profit company dedicated to helping people with disabilities go back to work and receive on the job training.

digital content coordinator

epoch media group

2017-6 - 2018-8 · 1 yr 3 mos

* Managed contracts for contributors * Document control * Payments

record center supervisor and imaging coordinator

iron mountain

2005-3 - 2012-12 · 7 yrs 10 mos

operations manager

america daily

2018-8 - Present · 8 yrs 2 mos

* Tasks: * Manage Operations for Podcast and Radio network of shows. * Manage onboarding new employees, Shows, Payroll, & overall workflow. * Work on business development and distribution of shows with various other media outlets.

administrative assistant

sourcecorp

2000-3 - 2005-1 · 4 yrs 11 mos

* Duties included- AP & AR processing, Payroll, shopping, internal company correspondence & answering main phone line . * Also helped to prepare delivery runs and package all files for shuttling. * Handled Data Entry projects and on site customer purges of records to offsite storage. * Processed STAT requests for customers.(On Call work in the evenings) * Company was bought out by Iron Mountain(08/2004).

director of circulation

the epoch times

2015-6 - 2017-5 · 2 yrs

* Responsible for the development and operation of circulation plans for EET-NY newspapers * Both the Daily and Epoch Weekend Editions). * Focus on growing the audience/readership of EET newspapers. * Oversee customer service, and work with the City offices, etc to properly maintain EET company properties, including boxes, racks, tents, banners etc. that needed for the circulation department's operation. * Supervise physical distribution of the newspapers.