Tabitha Marcial

• Ensures all operational tasks related to staffing projects are completed in a timely and accurate manner. • Oversees and supports the onboarding and offboarding processes for all staff. • Coordinates hotel bookings, schedules, and transportation for all staff. • Ensures all operational activities comply with local, governmental, industry, and company requirements and standards. • Maintains deployment summary reports for all assigned staff. • Observes, reviews, and analyzes processes to identify inefficiencies and opportunities for improvement. • Acts as a liaison between department heads and management teams regarding Aspen Medical Services business lines. • Collaborates with staff, department heads, and managers to ensure departmental needs and practices align with organizational goals. • Reviews and evaluates current operational policies and procedures to identify gaps and recommend improvements or revisions. • Generates operational reports as required by clients or the organization to provide business insights. • Tracks and records leave requests for all outsourced staff. • Supports and advises on recruitment and staffing requirements, including sourcing candidates, screening applications, and facilitating interviews. • Manages the procurement process on behalf of the Operations Director. • Generates purchase orders (POs) in collaboration with PO originators and in accordance with financial policies. • Manages documentation, printing, and filing as required. • Performs other duties as directed by management. • Demonstrates competence in administrative functions, including document control management.

• Prepared minutes, memos, letters, and other documents for Committees and Groups as required by the Senior Leadership Team (SLT) on a weekly basis. • Coordinated approvals and signatures from the General Manager via verbal and written communication (e.g., email, Microsoft Teams, Zoho Sign) on a daily basis. • Organized hotel, travel, and guest arrangements for company employees or visitors on a monthly basis, upon the General Manager’s approval, improving operational efficiency by 90%. • Shared reception duties at Head Office, including answering incoming calls, responding to voicemails, and directing calls to the appropriate departments. • Processed requisitions and purchase orders within 1-2 business days from the date of request by departments through Oracle Fusion Cloud Procurement. • Maintained and updated templates, forms, and policies and procedures using the SharePoint Document Management System, which holds a database of more than 1,000 documents, ensuring proper storage and compliance with the latest company standards. • Completed HSI Adult First Aid & CPR AED training to learn appropriate and safe practices for emergency cases across all age groups. • Achieved CEFR C1 proficiency in English by completing the Duolingo English Test.

• Served as part of the ISO Team Lead Group, responsible for creating over 10 operations-related policies and templates to ensure ISO compliance for the Operations department. • Monitored weekly statistics for more than 2,000 deployed clinicians in the COVID-19 staffing project to track rotation between assigned locations. • Investigated and documented more than 40 incident reports received from internal and external staff. • Recorded meeting agendas and minutes on a weekly and monthly basis. • Assisted in the onboarding and offboarding process of over 2,000 clinicians in high-pressure situations to ensure seamless staffing delivery. • Performed administrative tasks as needed, including generating facts and figures from existing projects, receiving inquiries via phone calls, and responding to external communications. • Facilitated staff placement by sourcing qualified talent to meet client standards and requirements.

• Worked with the operations team in all aspects of onboarding clinicians to healthcare facilities. • Helped with the weekly reporting of deployment statistics. • In charge of the change requests database. • Facilitates the online interview of potential candidates for the client. • Prepared ID excels for clinician's Salamtak access. • Assisted with Aspen ID creation, data entry, and verification on the Uniteam Medical - Covid-19 Employee Tracker. • Point person for deployment queries.