Tabish Ansari

Manager @ Tata Communications

About

With over 13 years of professional experience, I am currently a Manager at Tata Communications, where I specialize in data management and process automation. My mission is to leverage data insights to optimize business operations, aligning with our company's culture of innovation and efficiency. I bring a diverse perspective to our team, driven by a passion for continuous improvement and the empowerment of our organization through strategic use of information. At Tata Communications, my role involves meticulous MIS reporting and enhancing service levels through effective coordination with various teams. My competencies in Microsoft Excel, MS Access, and PowerPoint have been essential in minimizing data load by automating reporting processes, ensuring timely and accurate information flow that supports decision-making and operational excellence.

Country

India

City

Mumbai Metropolitan Region

Industry

Telecommunications

Skill

Financial Reporting, Extract, Transform, Load (ETL), Data Modeling, Dashboards, Microsoft Excel, MS Access, PowerPoint, SAP, SQL, VBA, Macro, MIS, Data Analysis, Power BI

Experience

Manager

Tata Communications

2011-10 - Present · 15 yrs

Mumbai Area, India

MIS Executive

Idea Cellular Ltd

2011-1 - 2011-10 · 10 mos

Mumbai Area, India

• MIS Reporting (MNP Port In & Port Out report, Insta Alert report,SIM exchange report, Telecalling report ) • Daily Service Level Activity (Port In Activation ,Port out rejection and Insta Alert Provisioning / De-provisioning ) • Day to day follow up and coordination with different teams to ensure timely flow of MIS • Extracting the data from database and preparing adhocs & regular reports • Minimized the data load by automating the process into simple way

Officer

Reliance Communications

2007-4 - 2011-1 · 3 yrs 10 mos

Mumbai Area, India

(MIS Department from 22nd Jun 2009 to 17th Jan 2011) • Publishing Inventory report , Business level reports , agent level report, customize report for specific process • Uploading & scrubbing of data in different dialers (uploading data provided by Process team as per defined dialer format • Real time monitoring of campaigns and agent (co-ordination with Ops team ) • Dialer extraction (FTD & MTD ) and Dialer campaign management (Start/stop of campaigns , dialer pacing for campaigns running in automatic mode ) (Backoffice Department from 5th Nov 2007 to 21st Jun 2009) • Resolving the Billing disputes of Corporate Customers pertaining to Wrong Tariff Plan allotted to Customer • Rectifying the tariff plan and updating the correct Tariff plan in Billing system ADC • Bulk account CDR reration for Data/Call charges and promotions • Passing necessary adjustment for Data/Call charges and Monthly rentals wherever applicable • Coordinating with Circle Corporate Customer desks for resolving Billing disputes of corporate customers • Reconciling of tariff plan change and value added service for error resolving (Inbound Department from 16th April 2007 to 4th Nov 2007) • Daily receiving calls @ 130 per day • Maintaining quality of 98% in daily activities • Resolving customers disputes at FTR basis , and creating case thru clarify and dispatching to Correct backend dept. if dispute is not handled at FTR