
szu chiang
retail manager
About
I am a cert 3 Floristry graduated, currently seeking for a opportunity in Floristry. Hospitality was the main foundation of my career, with over 10 years in gaining customer service experience in luxury hotel and retail store. I believe in providing genuine and personal service while maintaining a professional approach. Helping people to solve problems and fulfil their needs gives me a strong sense of propose. My goal is to be part of an extraordinary team and grow within it, while learning as much as I can.
australia
homebush
hospitality
customer service, hospitality management, food and beverage, banquets, management, resorts, training, bartending, wine, leadership, haccp, hospitality, pre opening, floral design
Experience

sales assistant
optus
* Assist client to choose the right product, providing accurate information and a completed solution. * Achieved daily sales target. * Maintain high level of customer service. * Restock, maintain cleanliness of the store. * Open and close cash registers, handling payment.

f and b attendant
grand hyatt melbourne

retail manager
montigo resorts
◊ Participate pre opening of the hotel, setup SOP. ◊ Organize roster, coach and train staff effectively on Standard Operating Procedures. ◊ Plan budget, select product, and contact vendors. ◊ Put up merchandise, decorate, and organize the shop. ◊ Supervise cashier, daily operation, staffing, and inventory, monitor security issues. ◊ Respond to customer queries and provide suggestions.

retail manager
montigo resorts nongsa
* ◊ Participate pre opening of the hotel, setup SOP. * ◊ Organize roster, coach and train staff effectively on Standard Operating Procedures. * ◊ Plan budget, select product, and contact vendors. * ◊ Put up merchandise, decorate, and organize the shop. * ◊ Supervise cashier, daily operation, staffing, and inventory, monitor security issues. * ◊ Respond to customer queries and provide suggestions.

assistant manager of jade lounge
mandarin oriental hotel group
* ◊ Participate pre opening of the hotel, setup SOP. * ◊ Organize roster, coach and train staff effectively on Standard Operating Procedures. * ◊ Plan budget, select product, and contact vendors. * ◊ Put up merchandise, decorate, and organize the shop. * ◊ Supervise cashier, daily operation, staffing, and inventory, monitor security issues. * ◊ Respond to customer queries and provide suggestions.

marketing, retail sales for italian wine
ascent way international corporation
* ◊ Recommend wine, select and help locate merchandise for customers. * ◊ Receive and process cash, payments, recognize and monitor security issues. * ◊ Arrange and display merchandise, stock take inventory, requisition new stock. * ◊ Maintain relationship with existence clients and explore new clients through email marketing, * phone calls and social media. * ◊ Organize wine dinner according to customer request.

interim bar manager
club med
With the guideline of the hotel manager, the task of a interim bar manager is the same as a official bar manager. Managed and coordinated with team member. Maintain quality of service and product; negotiate with suppliers for product and price. Review inventory, purchase product, maintain cost and revenue. Conduct training such as wine and liquor knowledge, work ethics, customer service. Prepare roster, conduct meeting. Coordinate with other department for hotel events such as Christmas, New year party, Wedding function, gala dinner, etc.

bartender
golden top shark’s fin
Take beverage orders from serving staff or directly from patrons. Prepare beverage and ensure the quality of product. Maintain a guest focus while performing duties. Order or requisition liquors supplies, inventory. Knowledge of spirit.

domestic tourism op
ez travel
Tour planning and organize transportation. Searching new tourist site and seek for local supplier for cooperate. Clerical work, such as word processing, managing files and transcription, designing forms, and other office procedures and terminology.

bar manager
club med
knowledge of spirits and wine. Managed and coordinated with the team member. Maintain quality of service and product; negotiate with suppliers for product and price. Review inventory, purchase product, maintain cost and revenue. Conduct training such as wine and liquor knowledge, work ethics, customer service. Prepare roster, conduct meeting. Coordinate with other department for hotel events such as Christmas, New year party, Wedding function, gala dinner, etc.

assistant bar manager
club med
knowledge of spirits and wine. Assist Bar manager for: Managed and coordinated with team member. Maintain quality of service and product; negotiate with suppliers for product and price. Review inventory, purchase product, maintain cost and revenue. Conduct training such as wine and liquor knowledge, work ethics, customer service. Prepare roster, conduct meeting. Coordinate with other department for hotel events such as Christmas, New year party, Wedding function, gala dinner, etc.

bartender
club med
* Take beverage orders from serving staff or directly from guest. * Prepare beverage and ensure the quality of product. * Maintain a guest focus while performing duties. * Order or requisition liquors supplies, inventory. *  * Knowledge of spirit and wine *  * Participate events such as: cocktail party, banquet for staying guest, Christmas or new year party organisation etc. * 
Education
taipei kai - ping culinary school
management
national kaohsiung university of hospitality and tourism
management
szu chiang's Contact Information
Phone
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