szu chiang

szu chiang

retail manager

About

I am a cert 3 Floristry graduated, currently seeking for a opportunity in Floristry. Hospitality was the main foundation of my career, with over 10 years in gaining customer service experience in luxury hotel and retail store. I believe in providing genuine and personal service while maintaining a professional approach. Helping people to solve problems and fulfil their needs gives me a strong sense of propose. My goal is to be part of an extraordinary team and grow within it, while learning as much as I can.

Country

australia

City

homebush

Industry

hospitality

Skill

customer service, hospitality management, food and beverage, banquets, management, resorts, training, bartending, wine, leadership, haccp, hospitality, pre opening, floral design

Experience

optus

sales assistant

optus

2018-2 - 2018-6 · 5 mos

* Assist client to choose the right product, providing accurate information and a completed solution. * Achieved daily sales target. * Maintain high level of customer service. * Restock, maintain cleanliness of the store. * Open and close cash registers, handling payment.

grand hyatt melbourne

f and b attendant

grand hyatt melbourne

2015-4 - 2017-2 · 1 yr 11 mos
montigo resorts

retail manager

montigo resorts

2013-4 - 2013-10 · 7 mos

◊ Participate pre opening of the hotel, setup SOP. ◊ Organize roster, coach and train staff effectively on Standard Operating Procedures. ◊ Plan budget, select product, and contact vendors. ◊ Put up merchandise, decorate, and organize the shop. ◊ Supervise cashier, daily operation, staffing, and inventory, monitor security issues. ◊ Respond to customer queries and provide suggestions.

montigo resorts nongsa

retail manager

montigo resorts nongsa

2013-4 - 2013-10 · 7 mos

* ◊ Participate pre opening of the hotel, setup SOP. * ◊ Organize roster, coach and train staff effectively on Standard Operating Procedures. * ◊ Plan budget, select product, and contact vendors. * ◊ Put up merchandise, decorate, and organize the shop. * ◊ Supervise cashier, daily operation, staffing, and inventory, monitor security issues. * ◊ Respond to customer queries and provide suggestions.

mandarin oriental hotel group

assistant manager of jade lounge

mandarin oriental hotel group

2014-1 - 2015-2 · 1 yr 2 mos

* ◊ Participate pre opening of the hotel, setup SOP. * ◊ Organize roster, coach and train staff effectively on Standard Operating Procedures. * ◊ Plan budget, select product, and contact vendors. * ◊ Put up merchandise, decorate, and organize the shop. * ◊ Supervise cashier, daily operation, staffing, and inventory, monitor security issues. * ◊ Respond to customer queries and provide suggestions.

ascent way international corporation

marketing, retail sales for italian wine

ascent way international corporation

2012-8 - 2013-3 · 8 mos

* ◊ Recommend wine, select and help locate merchandise for customers. * ◊ Receive and process cash, payments, recognize and monitor security issues. * ◊ Arrange and display merchandise, stock take inventory, requisition new stock. * ◊ Maintain relationship with existence clients and explore new clients through email marketing, * phone calls and social media. * ◊ Organize wine dinner according to customer request.

club med

interim bar manager

club med

2007-12 - 2008-11 · 1 yr

With the guideline of the hotel manager, the task of a interim bar manager is the same as a official bar manager. Managed and coordinated with team member. Maintain quality of service and product; negotiate with suppliers for product and price. Review inventory, purchase product, maintain cost and revenue. Conduct training such as wine and liquor knowledge, work ethics, customer service. Prepare roster, conduct meeting. Coordinate with other department for hotel events such as Christmas, New year party, Wedding function, gala dinner, etc.

golden top shark’s fin

bartender

golden top shark’s fin

2005-10 - 2006-1 · 4 mos

Take beverage orders from serving staff or directly from patrons. Prepare beverage and ensure the quality of product. Maintain a guest focus while performing duties. Order or requisition liquors supplies, inventory. Knowledge of spirit.

ez travel

domestic tourism op

ez travel

2004-8 - 2005-9 · 1 yr 2 mos

Tour planning and organize transportation. Searching new tourist site and seek for local supplier for cooperate. Clerical work, such as word processing, managing files and transcription, designing forms, and other office procedures and terminology.

club med

bar manager

club med

2010-10 - 2011-5 · 8 mos

knowledge of spirits and wine. Managed and coordinated with the team member. Maintain quality of service and product; negotiate with suppliers for product and price. Review inventory, purchase product, maintain cost and revenue. Conduct training such as wine and liquor knowledge, work ethics, customer service. Prepare roster, conduct meeting. Coordinate with other department for hotel events such as Christmas, New year party, Wedding function, gala dinner, etc.

club med

assistant bar manager

club med

2009-1 - 2009-12 · 1 yr

knowledge of spirits and wine. Assist Bar manager for: Managed and coordinated with team member. Maintain quality of service and product; negotiate with suppliers for product and price. Review inventory, purchase product, maintain cost and revenue. Conduct training such as wine and liquor knowledge, work ethics, customer service. Prepare roster, conduct meeting. Coordinate with other department for hotel events such as Christmas, New year party, Wedding function, gala dinner, etc.

club med

bartender

club med

2006-5 - 2007-4 · 1 yr

* Take beverage orders from serving staff or directly from guest. * Prepare beverage and ensure the quality of product. * Maintain a guest focus while performing duties. * Order or requisition liquors supplies, inventory. *  * Knowledge of spirit and wine *  * Participate events such as: cocktail party, banquet for staying guest, Christmas or new year party organisation etc. * 

Education

taipei kai - ping culinary school

taipei kai - ping culinary school

management

1999-1 - 2001-1 · 2 yrs 1 mo
national kaohsiung university of hospitality and tourism

national kaohsiung university of hospitality and tourism

management

2001-1 - 2003-1 · 2 yrs 1 mo

szu chiang's Contact Information

Email

******@***.com

Phone

(**) *** ****

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