sylvia meyer

service operations manager

About

Proactive, self-directed project and operational manager with a background in English and communications, event and program development and office management. Recognized as a valuable asset with independent work abilities requiring minimal supervision. Speak and understand Spanish. Keen understanding of business priorities and a genuine team played committed to overseeing operations and projects flawlessly while contributing to business-development and revenue-generating activities. Excel in organizing people and systems and performing detail-oriented work that requires accuracy. Easily interface with clients, sponsors, and co-workers across multiple departments to achieve mutual goals. Recognized for exceptional customer service, follow-up and efficiency.

Country

united states

City

miami

Industry

non-profit organization management

Skill

customer service, service management, project management, management, change management, operations management, team building, team leadership, customer satisfaction, microsoft office, process improvement, sales management, service delivery

Experience

service operations manager

advantage roofing and restoration

assistant operations managers and logistics coordinator

it's a 10 haircare

2011-1 - 2012-1 · 1 yr 1 mo

Managed operations including logistics, scheduling deliveries and meeting various deadlines. Handled the internal and external communications. Edited marketing and promotional materials for a stronger marketing and Internet presence. Monitored customer satisfaction and improved relationships with key clients. Established and maintained both US and international company compliance protocols. Orchestrated new product launches. Communicated with customers concerning promotions and incentives. Managed and planned special events. Distributed materials to customers and staff. Negotiated a 2 percent reduction in carrier costs for key routes. Nurtured strong client and business relationships by frequent follow-up and excellent customer service. Spearheaded the procedure for smooth and successful office transition to a paperless environment.

office administrator

todo foto

2004-1 - 2010-1 · 6 yrs 1 mo

Oversaw daily operations and worked closely with an eight person staff for the photography supply and equipment firm with a customer base in the U.S., Mexico, Central and South America. Fostered excellent employee morale and customer relations with a diverse client population. Responsible for administrative policies and procedures, insurance and daily office schedules. Managed long term and supplier relationships. Played a central role in new business and client development as their telephone contact. Established a virtual store and E-Bay presence accounting for a 25% increase in annual revenue. Managed accounts receivable, accounts payable and prepared quarterly reports. Processed weekly payroll and coordinated vacation and travel schedules. Oversaw compliance for workman's compensation, OSHA and labor-related matters.

elementary school teacher and substitute

broward country schools

1998-1 - 2007-1 · 9 yrs 1 mo

director of operations

hollywood wildcats

2000-1 - 2004-1 · 4 yrs 1 mo

Managed year round proamming including all games and practice scheduling and team competition. Recruited and supervised team volunteers. Negotiated pricing and designed uniforms and sponsorship banners. Responsible for event planning including tournaments and opening day and end of season award ceremonies. Ran all functions and meetings. Acted as liaison to the City of Hollywood and local and private schools. Developed and managed a complex data base; increased club membership by 150%. Increased sponsorships and funds for scholarships. Worked closely with the treasurer to ensure accuracy and efficient financial reporting. Responsible for the web site mainenance and marketing materials including monthly newsletter and media relations.